Posts

Gary-Byrnes-ViaSat-HQ-Carlsbad-Arconics

A Dubliner’s View on Visiting the Carlsbad Campus

The Dublin sales and marketing team had a very successful week of meetings, workshops and strategic planning sessions at ViaSat Inc.’s corporate headquarters in Carlsbad, California last week. All eyes are on AIX 2017 (Hamburg, Germany, 4 – 6 April 2017), as a platform to tell the aviation world the compelling story of how ViaSat in-flight internet and onboard entertainment enables the accelerating trend towards personal device entertainment and complements our suite of operational apps.

More value for airlines

San-Diego-airport-Southwest.jpgThis is a big story, as you can tell. Luckily, the acquisition of Arconics by ViaSat brings together a wide selection of great people, skills and resources, plus a unified vision that helps bring us closer every day. The vision is all about delivering the best possible value to our customers and enabling the world’s greatest airlines to resolve a wide variety of challenges with in-flight internet, wireless IFE and operational apps.

ViaSat and Southern California

We flew to San Diego with Aer Lingus and United. The ViaSat campus is in Carlsbad, just a short drive north of San Diego, in a beautiful setting between the hills and the Pacific. We spent a lot of time with our colleagues in the Commercial Mobility, Aviation building, conveniently located next to Palomar Airport, so there’s
never a dull moment, with private jets and small aircraft flying by every few minutes. The team there is so welcoming, we felt right at home in seconds. Having a slide in the office to travel between floors helps too!

Over in the main building (one of over a dozen buildings on campus, with more in planning), we got to do some great work with the design team and met with really interesting people from many sections of the company. ViaSat’s ethos, and its focus on looking after its people, was evident in the details, from the rock music
playing from speakers on the palm tree-lined routes between buildings (we heard Thin Lizzy and U2 in the mix), to the on-tap orange juice and fresh-brewed coffee, to the incredible Hub, a place for ViaSat team members to connect, eat and relax in the sun. And the sun? We’d timed our visit well because, after having endured some days of rain and grey, our Californian friends brought the SoCal sun back for us. And it was just perfect.

Connecting apps and in-flight internet to deliver awesomeness

Aer-Lingus-San-Francisco-Arconics-ViaSat-Gary-Byrnes.jpgWe made super progress in planning how best we can work together over the coming years, to tell our incredible story to the airline industry. Watch this space (or sign up for our newsletter here) and we’ll keep you posted on the many awesome developments that are in the pipeline. And if I was to sum up California and ViaSat in one word, it would be that: Awesome.

Working on getting back to see the team at Carlsbad already…


Let’s meet!

Learn more about our portfolio of operational apps, wireless IFE and in-flight internet for airlines.

Let’s meet at AIX 2017…


Learn more:
AeroDocs, the Safety and Compliance Document Management System for Aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

Modular electronic flight bag system: https://www.arconics.com/efb-eff-aerodocs/

Wireless IFE product info: https://www.arconics.com/wireless-ife-cloudstore/

Cabin Management app info: https://www.arconics.com/airline-cabin-management-paxapp/


Image credits

All pics by Arconics crew.

Gary from the Arconics crew outside Building 1.

Southwest B737 coming in to land at San Diego airport (SAN).

View of Golden Gate Bridge, departing SFO on Aer Lingus A330.

Arconics-ViaSat-AIX-2017-connectivity

Meet Arconics at AIX 2017 – Stand 2B30, IFEC Zone, Hall B2

AIX is the world’s most extensive aircraft interiors event, and we will showcase our latest innovations in in-flight connectivity (IFC) and in-flight entertainment (IFE). Arconics will have a strong presence at AIX 2017, along with our colleagues from ViaSat, and we will display our full suite of connected apps for aviation, from high-capacity satellite connectivity for W-IFE to the world-leading AeroDocs safety and compliance document management system for airlines.

Let’s meet in Hamburg at AIX 2017. Just click here, or on the orange button, and tell us when suits to meet at stand 2B30. We are also attending the Passenger Experience Conference (PEC) immediately before AIX, so we’re available across the week, at any time that works for you and your team.

Arconics-ViaSat-AIX-2017r.jpgPEC / AIX 2017 Schedule

Passenger Experience Conference – Monday, 3 April, 2017.

AIX Day One – Tuesday, 4 April, 2017.

AIX Day Two – Wednesday, 5 April, 2017.

AIX Day Three – Thursday, 6 April, 2017.


Learn more about our products before AIX 2017:

Arconics Aircraft Software Platform: https://www.arconics.com/aircraft-software-platform-arconics/

AeroDocs, the Safety and Compliance Document Management System for Aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

AeroEFB, the modular electronic flight bag solution: https://www.arconics.com/efb-eff-aerodocs/

CloudStore Wireless IFE product info: https://www.arconics.com/wireless-ife-cloudstore/

PaxApp Cabin Management app info: https://www.arconics.com/airline-cabin-management-paxapp/

Santa-Claus-Sleigh-Connectivity-Arconics-ViaSat-EFB

Sleigh Connectivity Delivered to Santa Claus by ViaSat

Learn more: Santa Claus selects ViaSat sleigh connectivity

We just got a call on our red phone from the North Pole’s most famous aviator – Santa Claus. After much ho-ho-ho-ing, he told us that he’s done the research, accepts that the future will be connected, and feels the need for immediate sleigh connectivity. Surely it would make sense for the electronic flight bag on the sleigh (our AeroEFB product, which Santa selected last year) to integrate with sleigh data and then send it back to North Pole base in real-time? We agreed. So the Arconics integration elves got to work…

We’re so proud that our most famous EFB customer came back to us to take the next step to satellite connectivity! Now that Arconics is part of ViaSat, we can offer a fully-connected aviation app suite, with connectivity across the sleigh (including the SID, Sleigh Interface Device), into the EFB and with direct data links back to base.

Santa connects to the ViaSat satellite network so that he can catch up on his favourite non-linear TV shows and movies on the long flight legs across the wilderness. He can also stay connected to his base in North Pole for any naughty/nice updates and even feed data from his sleigh back to the elves in Flight Ops so they know where he is and how the sleigh is performing. The Flight Ops elves can also send weather updates in real-time. Santa’s connected! It’s kind of magical!

Santa-EFB-MEL-newest.png

Santa’s EFB

Sleigh – Manuals/Minimum Equipment List

What would Santa do if Rudolph’s red nose stopped working? Luckily, the Sleigh’s full suite of operating manuals (OEM and elf-produced), including MEL tells him exactly how to react.

Santa’s MEL outlines all the necessary equipment he need for a successful Christmas Eve, including:

  • Reindeer X 8 (Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner and Blitzen).
  • Rudolph X 1 – essential for his integrated anti-collision light system.
  • Back-up anti-collision light systems.
  • Back-up back-up anti-collision lights.
  • Bells, to make those cute jingly bell sounds.
  • Magic power source.

Santa-EFB-CHART-newest.png

Santa’s EFB

Sleigh – Charts

We tried to do the math about how fast Santa needs to travel, including all those tricky take-offs and landings, so he can make every delivery across racing time zones. But our heads started to hurt.

With handy charts on his EFB, Santa knows that he’ll have the best chance possible of maximising his efficiency on Christmas Eve. Santa’s charts include:

  • North Pole take-off runway, with reindeer zones and Aurora zone well-marked. This is especially useful on the return leg, as Santa will be fairly exhausted by sunrise on Christmas Day.
  • Toilet rest stop locations, because all those little drinks and snacks soon add up.
  • Fresh carrot patches in the southern hemisphere so the reindeer can stay at maximum performance.

Santa-EFB-weather-newest-iPad.png

Santa’s EFF

Sleigh – Weather/Flight Plans

It’s critical that Santa has his finger on the pulse with a clear view of weather activity all around the globe. He’ll be taking off from an area where temperatures can get down to -9C/15F, with snowstorms a daily occurrence. Last Christmas (Hi George!), AeroDocs EFB weather was updated dynamically whenever Santa he got within range of wifi. This year, with full satellite connectivity to his sleigh, weather updates can be constantly updated, wherever on the planet he may be.

Along with weather, Santa’s Electronic Flight Folder – EFF – includes Flight Plans so that Santa has his routes optimised.

Santa needs to access multiple weather resources, including:

  •  Jet stream location. Avoid this when travelling west.
  • Blizzards, so he doesn’t miss a single chimney.
  • Black ice, because slippery landings may cause toy loss.

We’ve been revamping our EFB, in response to Santa’s data demands and customer needs, and are delighted to bring it to market for 2017. You can check out our AeroDocs EFB page, request a demo or download our Aer Lingus case study here: https://www.arconics.com/efb-eff-aerodocs/

Discover our full app suite here: https://www.arconics.com/arconics-apps-product-suite/

Let us know if we can help you to deliver a genuinely paperless cockpit, data EFB, wireless IFE, cabin management and full satcom connectivity across your fleet in 2017. Arconics connectivity solutions mean that there’s no need for elves or Santa’s magic to help everyone in your airline perform more efficiently and to keep your passengers coming back again and again!

The Arconics crew would like to wish you, your family and your colleagues a Happy Holiday season and best wishes for a great new year. We look forward to staying in touch in 2017.

 


 So, how was it for you? So much happened in aviation in 2016. Test your memory in our annual quiz…  How will you stay up-to-speed with the rapidly changing world of aviation in 2017? Please take our 2 minute survey…
 
 

Arconics-a-ViaSat-company-aircraft-software-connectivity

ViaSat Acquires Arconics for Added Aircraft Operations Capabilities

  • ViaSat Gains Connected Aircraft Software, Wireless In-flight Entertainment, Mobile Applications and Airline Document Management Expertise
  • Arconics Brings A Complementary Set of Existing Commercial Airline Customers, Including Qatar Airways, Cathay Pacific, Ryanair, Aer Lingus, Among Others

CARLSBAD, Calif. and DUBLIN, November 14, 2016 – ViaSat Inc. (NASDAQ: VSAT), a global broadband services and technology company, today announced it acquired Arconics, an innovative provider of software solutions to the aviation industry. Through this acquisition ViaSat gains broader expertise, aviation-grade software and mobile applications to make flying safer and more efficient for pilots, cabin crews and flight operations teams as well as applications that make entertaining passengers and opening new service and revenue opportunities for airlines possible.

The Arconics connected aircraft software platform enables the Arconics App Suite, which spans wireless In-flight Entertainment (IFE), Electronic Flight Bag (EFB), Airline Document Management and Cabin Management solutions, to communicate and share data with the aircraft and, using available connectivity, to connect with ground systems across mobile or avionics platforms. Today, tens of thousands of pilots, ground staff and cabin crew members across five continents depend on Arconics software to safely and efficiently operate their fleets. Airline customers include: Qatar Airways, Cathay Pacific, Ryanair, Aer Lingus, Philippine Airlines, Tigerair Australia, SpiceJet and others.

“By acquiring Arconics, we are bolstering our ability to serve the global aviation market,” said Don Buchman, vice president and general manager, Commercial Mobility business, ViaSat. “We believe combining our strengths with Arconics will position ViaSat to be the market leader for connectivity, passenger services and flight deck applications and operations.”

Prior to the acquisition, Arconics had a partnership with ViaSat, primarily focused on serving the wireless IFE needs of multiple airline customers. Post-acquisition, ViaSat expects to also offer airlines real-time insight, control and agility of aircraft and flight data with highly-integrated, highly-customizable aircraft operations tools that tap into the power of ViaSat’s advanced high capacity Ka-band satellite network, which has more capacity in orbit than any other in-flight WiFi provider.

“ViaSat offers Arconics a strategic match – both culturally and technologically,” said Arconics Chief Executive Officer Niall O’Sullivan. “We know ViaSat well, having partnered with them on a number of opportunities to deliver our world-class CloudStore wireless IFE product. Together, we believe the complementary nature of the technologies and products of Arconics and ViaSat will enhance the combined company’s ability to deliver exceptional end-to-end experiences across the entire aircraft value-chain.”

In connection with the acquisition, ViaSat establishes a presence in Dublin, Ireland, and will continue to build its operations in Sydney, Australia. More than 30 Arconics team members with both technical and business expertise will join ViaSat, including Niall O’Sullivan. IBI Corporate Finance advised Arconics on the transaction. The transaction is not expected to materially affect ViaSat non-GAAP (pro forma) earnings for fiscal year 2017. However, ViaSat has not completed its valuation analysis and, accordingly, has not determined the impact to GAAP earnings.

About Arconics

Arconics, registered as Aerodocs Limited in Ireland, offers enterprise software and mobile applications for aircraft operators. The Company’s mission is to help operators reduce costs, improve efficiency and ensure compliance with regulatory obligations. The Company is headquartered in Dublin, Ireland.

About ViaSat

ViaSat, Inc. (NASDAQ: VSAT) keeps the world connected. As a global broadband services and technology company, ViaSat ensures consumers, businesses, governments and military personnel have communications access – anywhere – whether on the ground or in-flight. The Company’s innovations in designing highest-capacity satellites and secure ground infrastructure and terminal technologies coupled with its international network of managed Wi-Fi hotspots enable ViaSat to deliver a best available network that extends the reach and accessibility of broadband internet service, globally. For more information, visit: www.viasat.com, or follow ViaSat on FacebookTwitterLinkedIn or YouTube.

Forward-Looking Statements

This press release contains forward-looking statements that are subject to the safe harbors created under the Securities Act of 1933 and the Securities Exchange Act of 1934. Forward looking statements include among others, statements that refer to the benefits of and realization of synergies from the Arconics acquisition, including expected resulting enhancements to ViaSat’s systems and services; integration activities; the anticipated value of the combined business to customers and partners; the expected performance of Arconics technologies; expected impact of the acquisition on ViaSat’s results of operations and financial condition; anticipated growth and trends in the business or key markets of ViaSat, Arconics and the combined company; and plans, objectives and strategies for future operations. Readers are cautioned that actual results could differ materially from those expressed in any forward-looking statements. Factors that could cause actual results to differ include: the ability of ViaSat to successfully integrate Arconics operations, technologies and employees; the ability to realize anticipated benefits and synergies of the acquisition, including the expectation of enhancements to ViaSat’s products and services, greater revenue opportunities, operating efficiencies, and cost savings; the ability to ensure continued performance and market growth of Arconics’ business; changes in the global business environment and economic conditions; the availability and cost of credit; the ability to successfully develop, introduce, and sell new products and enhancements; changes in relationships with key customers, suppliers, distributors, resellers, and others as a result of the acquisition; and other factors affecting the communications and commercial aviation industries, generally. In addition, please refer to the risk factors contained in ViaSat’s SEC filings available at www.sec.gov, including ViaSat’s most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Readers are cautioned not to place undue reliance on any forward-looking statements, which speak only as of the date on which they are made. ViaSat undertakes no obligation to update or revise any forward-looking statements for any reason.

Copyright © 2016 ViaSat, Inc. All rights reserved. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

ViaSat, Inc. Contacts:

Heather Ferrante, Investor Relations, 760-476-2242, Heather.Ferrante@viasat.com

Chris Fallon, Public Relations, 760-476-2322, Chris.Fallon@viasat.com

avgeek-cathay-pacific-arconics-efb

Embrace Your Inner AvGeek – How to be an Aviation Geek

AVIATION – IT’S A HEALTHY OBSESSION

Loving aviation is now such a popular hobby, it’s got an official name. If you love anything to do with planes, you’re an avgeek. The hashtag #avgeek is commonly used on Twitter to help identify stories about aviation or aircraft. But is ‘geek’ appropriate? Let’s face it, aviation is sexy, and everyone loves planes, so avgeekery is about as far from the nerdiness of trainspotting as it’s possible to get. If you always feel the urge to look up when a plane passes, wondering what kind of aircraft it is and where it’s going, the good news is that there are answers out there. You just need to forget the etymology and embrace your inner avgeek. We’ll show you how…

THE OLD SCHOOL ESSENTIALS

observers-book.jpgAir band radio scanner – So you can listen in on pilots as they chat with air traffic control.

Binoculars – Because airports will only allow you to get so close to the aircraft.

Reference books – We all remember the ubiquitous Observer’s Book of Aircraft. Publication has ceased, so pick them up in car boot sales whenever possible. Most referencing is done online these days, but there’s still a good selection of printed guides and coffee table books available.

FAVOURITE AVIATION WEBSITES

www.flightmemory.com – This neat website lets you track every flight you’ve ever made. All those air miles add up!

www.airliners.net – Photo database and forums, so you can chat with fellow avgeeks to your heart’s content!

www.flightradar24.com  – Live flight tracking (screengrab below). We love this. Identify the plane that’s flying over your head. Free desktop version is amazingly interesting and the mobile app is just so cool, you’ll want to pay for the upgrade. Did I mention how we love this?

flight-radar-24-scrn.pngwww.planefinder.net  – Another live flight tracking service, this one is chasing FlightRadar24’s crown.

www.avherald.com  – Incident and accident database.

http://notam-ireland.blogspot.ie/  – List of interesting aircraft visiting Dublin airport. Similar blogs exist for most major airports.

https://aviationvoice.com – Good news source, stories from across every aviation activity.

http://irishaviationresearchinstitute.blogspot.ie/ – Quality source for information on all things aviation, with an emphasis on Ireland.

AVGEEK NEWSLETTERS AND MAGAZINES

There’s a stack of really useful free email newsletter services, so sign up for a few and you’ll have the inside scoop in no time!

http://www.aviator.aero – Focus on airlines, daily newsletter.

https://avgeekweekly.com/ – Very avgeeky newsletter, focus on aircraft.

https://www.runwaygirlnetwork.com/ – Runway Girl delivers spot-on analysis of the passenger experience (#paxex), in-flight entertainment and cabin interiors side of aviation. Sign up for the weekly newsletter.

https://flightchic.com/ – Good blog and newsletter.

https://50skyshades.com/ – Fifty Sky Shades is a good all-round resource with a nifty, weekly newsletter.

http://info.arconics.com/offer-5 – The Connected Aircraft Newsletter from Arconics is the aviation industry’s favourite monthly newsletter about all things aviation, airline software, connectivity and the passenger experience.

http://www.airlinerworld.com – Airliner World is a very good avgeek magazine.

www.flightglobal.com – When you’re ready to turn professional avgeek, Flightglobal is the place to go. The publishers of Flight International magazine offer a comprehensive news service and – for subscribers – a searchable database of all the world’s airlines.

 http://apex.aero/newsletter – The APEX newsletter is a great source of news on aviation, with a special focus on the airline passenger experience.

AVIATION ACTIVITIES

Hang around the airport at the weekend. Dublin Airport has some superb locations for planespotting – check out the R108 around the far side of the runway (airport side of IKEA roundabout off the M50) – and every airport has a similar offering. Hanging around the departures hall is not so much fun and you could get arrested.

Travel just for the fun of it! This might sound insane but, in the olden days, flying was considered a glamorous pursuit, an end in itself. Some LCCs may have tried to remove all the sophistication and excitement from flying but avgeeks know that they will never succeed.

Book specific flights just to fly on individual aircraft.

Bore all your friends by constantly talking about aviation…

FINALLY, BUILD A CAREER IN AViATION…

Get paid and build a career out of talking about aviation! It’s easier than you might think. For starters, there’s a major, growing shortage of airline pilots and cabin crew are always in demand. Then think about the legions of men and women who work on the ground to keep the aircraft flying and the airports operational 24/7. In Ireland, we’ve
got all the world’s top aircraft leasing companies, and they’re always looking for the right talent. Then you’ve got support companies like Arconics, the world’s leading airline software provider, working with some of the world’s most successful, profitable and best-loved airlines and always looking for talent, talent that’s not afraid to be called… avgeek!

Discover avgeek job opportunities with Arconics at: https://www.arconics.com/careers/


Read more

Very useful beginner’s guide to planespotting from CNN:

http://edition.cnn.com/2016/03/02/aviation/plane-spotting-beginners-guide/index.html

EFB-Forum-Hamburg-2016-Arconics-airline-software

EFB Operator Experiences – Users Forum – Munich 2016

EFB-users-forum-munich-2016-arconics-airline-software-cityEFB Users Forum, Munich, 24-26 May 2016

Co-chaired by Capt Dr Philipp Haller, A320, Austrian Airlines, and Will Ware, Southwest Airlines, the EFB Operator Experiences forum session was billed as the most interesting event at the forum. That’s why it was saved ‘til last – and it certainly didn’t disappoint.

It seems that we’ve reached a stage in the deployment of EFBs where it’s time to pause, take a breath and work to make the most of all the software, hardware and data that we’ve got. We must now ensure that we fully enable the connectivity and data flow between all the people that make the magic of civil aviation happen. We had an opportunity to listen to detailed reports from Austrian Airlines, Aer Lingus, Delta Air Lines, Lufthansa and Southwest on real-world experiences around EFB deployment, XML manuals, airport moving maps and connectivity.

Will Ware made the point that pilots complain of too many apps and that it must be made easier to switch between apps in the EFB environment. He stressed the importance of connecting the full team around the aircraft and asked the room for a show of hands. How many have connected the aircraft with AID? A small few. How many are using fixed EFB? A tiny few. How many of those using fixed are planning to go portable? All those currently using fixed. Patterns emerged.

 

EFB Next Generation – Portable, connected EFBs on Austrian Airlines aircraft

Capt Dr Philipp Haller, A320, Austrian Airlines, Operational IT

Captain Haller told about how, in the old days, pilots spread out paper in the cockpit where they thought it would work best. But Austrian Airlines has deployed a new electronic flight bag solution: One EFB for each pilot, with mount, power and AID (Aircraft Interface Device). Austrian are using Microsoft Surface Pro 3 devices.

Airbus_A320-214_Austrian_Airlines_AN2026105.jpgEFB allowed them to replace 15-20kg of paper weight per aircraft. EFB increases safety and efficiency of all flights. Plan to connect cabin to EFB network with tablets. Currently use a mixture of HTML, XML and PDF. Need to go all XML. PDF is not the preferred document form in the long term. Techlog is one of the most complex projects in the EFB world.

Challenges include keeping to the timeline – everything takes longer when dealing with external suppliers. STCs for server, longer aircraft downtime, internal manpower, budgetary constraints. Consider using final STCs as opposed to being launch customer, to speed up the process. Cooperation between different providers is vital and, amazingly, aircraft layout dimensions can be different within same type so don’t assume anything. Ever.

Type 1 was a good introduction to EFB but the future is fixed and connected to aircraft data. Pilots connect tablets to ethernet at base to speed up doc updates. Surface doesn’t have 3G, AID does. 10-15% spare devices held, for 970 pilots and there were problems with battery power. It took 2 years to fit 70 aircraft, 5 types. Can communicate with EFB via ACARS. Office is installed for pilots, no personal apps allowed.

In an exclusive comment to Arconics, Capt. Haller was asked whether more use needs to be made of aircraft data on the EFB or in connecting the EFB to the ground, and stated:

“I think both connectivity issues are essential. Using aircraft data in an EFB offers new possibilities for applications like electronic triplog, enroute moving map, performance software with FMS-crosscheck etc., which enhance the situational awareness and contribute to safer and more efficient flights. Connecting the EFB to groundsystems in-flight and on-ground is also essential to have real-time data available on the EFB.”

On the potential for confusing pilots with too many apps, Capt. Haller said:

“I do not see a problem having different applications on an EFB as long as they are easily accessible via a clearly structured Portal or Application Manager.”

And on the benefits of XML over PDF:

“The transition to XML is, of course, a challenge and requires editors and users to change some of their old habits but overall I see more advantages in moving to XML than remaining on ‘poor’ PDF or similar type of documentation.”

 

Delta Air Lines – Building a business case for EFB-to-ground and flightdeck-to-cabin connectivity to report maintenance irregularities

Shane White, Delta Air Lines, Tech pilot, B757

Chris Groover, Manager – PM office, Delta Air Lines Mobility Working Group

Delta Air Lines has moved from Surface 2 to 3. There’s a Catch 22: Apps need connectivity to be justified, but they can’t justify connectivity without apps. Connectivity is key.

Currently testing eCabin logbook app for maintenance reporting. Connectivity everywhere, on ground and in flight. Pilots used iPads, BYOD. Replaced with Surface 2. Refresh programme now: Surface 3 W10. Delta has 12,000 pilots, breaking 10-15 tablets per week. Use Gogo SSID ife wireless system to create secure crew channel, pushing weather updates. On ground, use wifi connectivity. In-flight Gogo for Flight Weather Viewer (turbulence).

Delta_A330.jpgWhat next: pilot and cabin crew connectivity. Business case required to justify investment, operational or safety enhancement. Strategy: cross-divisional team to identify apps and EFB functionality that can justify cost of all crew member connectivity. Delta needs to start somewhere: Pick an app with great potential for operational efficiency. Techlog too broad, focus now on eCabin app. eCabin logbook POC aims to prove the benefits of peer-to-peer connected devices. eCabin app is just one app out of many that can support the case for crewmembers using seamless EFB connectivity everywhere. Connectivity study: Building heatmaps of airport wifi/3g/4G/LTE deficiencies. Then fill in the holes. Infrastructure is a challenge.

Why change cabin maintenance reporting? Master copy is paper logbook. Reported via ACARS or radio by pilot. Maintenance control enters in SCEPTRE. Flight attendant creates paper write-up and slides under cockpit door. Then reporting via ACARS or radio. Maintenance Control enters in SCEPTRE. Aircraft paper logbook in cockpit remains master record. Why challenging? Slow. Inaccurate. Often happens during descent while pilots are busy. Benefits of eCabin logbook: Fast. Accurate. Enhanced reliability and revenue potential.

What next? Full aircraft e-logbook, leveraging EFB instead of ACARS. Crew member comms tools. Pilots>FAs, pilots>maintenance, pilots>dispatcher. Company to crew and back. Everyday comm tools that allow each employee associated with a flight to receive the right data at the right time.

Hard to justify connectivity without apps that show a financial or operational ROI. Starting with one or two connected apps enough to justify and build on. Success with current projects will lead to expanded funding for seamless worldwide connectivity for all employees and investment in servers or AIDs (Aircraft Interface Device) on every aircraft.

 

EFB Deployment at Aer Lingus

Richard Niland, Aer Lingus, Senior Flight Ops Engineer, EFB Administrator

Aer Lingus use Arconics AeroDocs XML authoring and the Arconics CrewPortal is very successful. AeroDocs enables Aer Lingus to give pilots offline access to all manuals and notices, and Lido briefing pack, on crew mobility devices, plus company portal and email.

Avoided PDF and went straight to XML airline documents. Use Flightman software for journey log, fuel, delays. Integrations: aircraft/crew scheduling, mainframe systems, content management, performance. Flightman integrations: A/C library,  ALPS performance application.

Class 1 EFB achieved objectives of removal of paper manuals (except QRH) and optimising performance. Toughbooks never became popular with pilots. New solution: Surface Pro 3, Navaero installed, AID. Still using Flightman, Arconics library, ALPS, introduced LIDO eRoute.

EFB-users-forum-munich-2016-arconics-airline-software-aer-lingus-dublin-airportSurface Pro 3 – popular, responsive, fast to boot. Windows 8 is not launched in use. Volume switch has been modified and now controls brightness. Problems: Min brightness still too bright. Device loses time. Some device failures: touchscreen unresponsive, failed to boot. Still, overall very happy.

Navaero hardware – some issues with network drops during some power transitions. Aircraft data feeds, AID – Navaero API. Discretes – weight on wheels, oil pressure each engine. ARINC 429 ADIRU, CFDIU/CMC, FMCEG. ARINC 717. Navaero provide raw data – steep learning curve. Differences between aircraft types. Surface Pro 3 has no 3G, so Aer Lingus use a USB modem in tablet mounting.

EFB device control software: With tablets, it’s a more complicated system, networked devices, data sharing (Flightman/Lido). Difficulty diagnosing problems. Developed in-house device manager application, manages startup of apps. Lido eRoute very popular, en route moving map, own ship position desirable. Live weather desirable.

Regarding onboard connectivity, Panasonic eXconnect on A330 fleet, wifi, dedicated EFB SSID for live weather updates and critical data updates.

Future plans include expanded use of data feeds. Cross-check pilot inputs, weight, take-off speeds. Airport moving map. Live weather. Route optimisation.

In an exclusive comment to Arconics, Richard was asked about what the Aer Lingus focus is now, data or connectivity, and stated:

“In Aer Lingus, our focus now is to develop the EFB system to make greater use of the data and connectivity that will be available to our devices. We are in the final stages of fitting an AID to our entire fleet and will shortly have an en-route data connection for the EFBs on our A330 fleet. We would like to develop the system further to make greater use of these facilities, by implementing, for example, a real-time weather application and/or airport moving map. For us, it is important now to use all of the hardware and data that’s available to us to its greatest potential, so as to improve the EFB functionality and maximise operational efficiency.”

And that concluded a very successful EFB Users Forum. While many of us went straight to Munich’s quite splendid airport – complete with beer garden atrium! – many of the attendees made their way back to the legendary Hofbräuhaus in the centre of Munich. To talk EFBs, of course!

IMG_1654-1.jpg


Learn more

AeroEFB Modular Electronic Flight Bag Software by Arconics: https://www.arconics.com/efb-eff-aerodocs/

AeroDocs Airline Document Control Software by Arconics: https://www.arconics.com/document-control-compliance-aerodocs-dms/


Photo credits

Munich skyline – Arconics Crew

Inside the EFB Users Forum – Arconics Crew

Austrian Airlines A320 in retro livery – By Alan Lebeda [GFDL 1.2 (http://www.gnu.org/licenses/old-licenses/fdl-1.2.html) or GFDL 1.2 (http://www.gnu.org/licenses/old-licenses/fdl-1.2.html)], via Wikimedia Commons

Delta Air Lines A330 – By Gietje (Own work) [Public domain], via Wikimedia Commons

Aer Lingus A320s at Dublin Airport – Arconics Crew

Hofbräuhaus, Munich – Arconics Crew


Keywords

efb, electronic flight bag, users forum, munich 2016, aid, connectivity, data, Austrian Airlines, Delta Air Lines, Aer Lingus, Lufthansa, Southwest

EFB-software-AeroEFB-Arconics

Meet Arconics at EFB Users Forum, Munich, 24-26 May 2016

Electronic Flight Bag (EFB) Users Forum and Expo

Hosted by Lufthansa Systems

Hilton Munich Park

Co-Chairman: Captain Philipp Haller, Austrian Airlines; Co-Chairman: Captain Will Ware, Southwest Airlines

Cathay Pacific selected Arconics because they are able to deliver a tailored solution in a timely manner. Arconics was able to work with our enterprise architecture and security teams to create the perfect configuration for our needs. Our initial deployment used BYOD devices across Boeing and Airbus fleets. The pilot feedback has been overwhelmingly positive.  We are now rolling out company-issued devices to crew across the airline and our subsidiaries. We have chosen AeroEFB as part of the solution for our A350 – our first paperless cockpit. Arconics software gives Flight Ops the reporting and compliance management that we need. Arconics were able to enhance the product based on our requirements. We have been delighted with Arconics and the software they have delivered to us.”

- Mark Hoey, General Manager Operations, Cathay Pacific

 

AeroEFB-Logo.png

 

Discover the power of AeroEFB at EFB Users Forum, Munich, 2016

Goal: The goal is to coordinate development of EFBs among airlines, airframe manufacturers, suppliers, and regulators. The forum will also identify operational and technical trends to find standardised solutions while improving EFB services. In combination with coordinated development, this will help achieve the ultimate goal of a wider range of products, harmonised regulations, expanded capabilities, and lower cost for the benefit of all.

Scope: The EFB Users Forum was chartered by its original APIM 09-009 in October, 2009. This activity provides a unified forum for airlines, system integrators, hardware and software providers, regulators, and other interested parties to present and discuss topics of interest to the EFB user community. This includes but is not limited to EFB subjects such as:

  • Regulatory changes.
  • Communication interfaces (including media, provider, connectivity).
  • Data input devices, terminals, displays, and interactive devices.
  • Hardware and software development.
  • Electrical interfaces and power supply.
  • Operational issues.

EFB-benefits-AeroEFB-Arconics.pngThe EFB Users Forum is not intended to create new standards. However, when such needs are recognised, they are referred to the EFB Subcommittee or ARINC Industry Activities staff for action.

Arconics will exhibit our AeroEFB electronic flight bag software at the EFB Users Forum and Expo, and it would be great to meet up and show you why our EFB viewer is considered best-in-class by airline pilots all over the world. The AeroEFB viewer was the world’s first native EFB viewer for iPad and its design has been led by the pilot user experience. We will be unveiling our native Windows Surface EFB viewer at the forum, so you can be among the very first to experience this exciting innovation.

Among the many benefits of Arconics AeroEFB

AeroEFB is a modular solution, which can integrate easily and efficiently with any other element of your IT structure. Our Electronic Flight Bag takes flexibility to new heights, offering a robust central control and viewing experience, with complete freedom in the choice of modules.

AeroEFB can be integrated with aircraft data systems and ground control using Arinc protocols, enabling dynamic updates and reporting. AeroEFB delivers FCBP (Flight Crew Briefing Packs) to crew devices. The system captures flight-related data from the crew during flight and returns the data to the ground systems in XML format. Our software provides the secure management and controlled distribution of briefing items such as OFPs (Operational Flight Plans), NOTAMs, Weather and Flight Logs.

AeroEFB electronic flight bag software delivers on the promise of digital and the benefits of the paperless cockpit, giving pilots the world’s most effective tools and the best possible flight experience. AeroEFB is the market-leading solution for delivery of FCOMs, ops manuals and documents into the paperless cockpits of nextgen aircraft such as the A350 and the B787.

Why not request a demo of Arconics AeroEFB?

We can organise a web demo for a time that’s convenient for you. Or, if you’d prefer to meet the the EFB Users Forum, let us know and we’ll save a slot for you – just click here.


Useful links

AeroEFB info: https://www.arconics.com/efb-eff-aerodocs/

APIM 09-009B: EFB Users Forum (pdf, 38K)

EFB Users Forum Procedure Guide (pdf, 34K)

EFB Users Forum Presentation Guide (pdf, 175K)


 

 

Aer-Lingus-Arconics-AeroEFB-efb-airlne-software

Arconics Airline EFB Software Congratulates Aer Lingus on 80th Anniversary

Arconics to attend EFB Users Forum in Munich to demo AeroEFB, as deployed by Aer Lingus, and to gain further insight into electronic flight bag market needs

PRESS RELEASE – For immediate release

19 May 2016

 

Hundreds of airline delegates will gather in Munich, Germany, from May 24-26 to discuss EFB issues. Arconics, the world’s leading airline software provider in EFB, document management and Wireless IFE, will demonstrate the AeroEFB modular electronic flight bag, which is used by Aer Lingus across its fleet of 46 Airbus aircraft, with 12 on order, including 9 A350-900s.

AeroEFB is a portable app, built as a native iOS app for iPads, so Arconics delegates will be particularly interested in the discussions around mobile applications and EFB operator experiences. The users forum is an excellent opportunity to learn more about real world experiences around the use of EFBs and the transition to the paperless cockpit.

Aer Lingus, now part of IAG, celebrates its 80th anniversary on May 27, 2016, and every Aer Lingus pilot uses the full range of AeroEFB modules. We are proud of our close association with Aer Lingus and look forward to working with the airline to continue delivering the best possible experience to flightcrew, while maintaining end-to-end control of the safety and compliance process.

Ends

Enjoy a short video about the inaugural Aer Lingus flight from Dublin to LAX, with an all-female crew using AeroEFB:
http://www.irishtimes.com/cockpit-view-as-aer-lingus-return-to-los-angeles-1.2645260

Learn more about Arconics EFB software, AeroEFB: https://www.arconics.com/efb-eff-aerodocs/

Aer-Lingus-EFB-customer-success-download-Arconics-AeroEFB


For further information, please contact:

Gary J Byrnes, Digital Marketing Manager, Arconics

T: +353 1 611 4625

M: +353 87 249 3051

E: gary.j.byrnes@arconics.com

W: www.arconics.com

Arconics online press kit: https://www.arconics.com/media-kit/

 

Notes for editors

About the EFB Users Forum

The forum is designed to coordinate activity among airlines, cargo carriers, other aircraft operators, aircraft manufacturers, regulators and EFB suppliers. General discussion topics include regulations, operational issues and experiences, connectivity and security, mobile apps and human factors.

Learn more: http://www.aviation-ia.com/aeec/projects/efb_users_forum/index.html

 

About Arconics

Arconics is a world leader in enterprise software and mobile applications for aircraft operators. The company’s products include the market-leading AeroDocs platform for document management and EFB, and CloudStore, a wireless IFE platform. Arconics customers include Qatar Airways, Tigerair Australia, Cathay Pacific Airways, Ryanair, Aer Lingus, Philippine Airlines and others. Tens of thousands of pilots, ground managers and cabin crew across five continents depend on Arconics software to safely and efficiently operate their fleets. The company is headquartered in Dublin, Ireland, with operations in Sydney, Australia.

Learn more at Arconics website: https://www.arconics.com

 

Aer-Lingus-Arconics-AeroEFB-efb-airlne-software

Meet Arconics in Amsterdam, MRO and Flight Ops Conference, 14-15 June 2016

Aer-Lingus-Arconics-AeroEFB-efb-airlne-software

Airline and Aerospace MRO and Flight Operations IT Conference, EMEA – Amsterdam, Netherlands. 14 – 15 June 2016

The Arconics team will be presenting and doing software demos and it would be great to meet up in Amsterdam to talk about how our software can solve many airline problems around document creation, control and distribution and the deployment of modular EFB with iOS and Windows apps. We’ll be at stand E3.

We had a very productive presence at the EFB Users Forum in Munich last month and we will be feeding discussions from that event into our product development roadmap. It would be great to continue the conversation in Amsterdam and also to start new conversations with our friend in the world’s most exciting industry.

Our main focus will be on AeroEFB, our modular electronic flight bag software, and AeroDocs, our airline document control software, which is available in three, tiered solutions.

AeroEFB at a glance

  1. Modular EFB solution, designed around your needs.
  2. Modules include Manuals, Flight Briefing, Forms, Weather and Read+Sign Notices.
  3. Integrates with leading flightplan and weather data sources.
  4. iOS and Windows viewers.
  5. World’s leading manual delivery and viewing experience.

AeroDocs at a glance

  1. AeroDocs CONTROL – Controlled PDF distribution and viewing on iOS devices. The perfect introduction to the paperless cockpit.
  2. AeroDocs COMPLIANCE – Regulatory compliance made easy, with structured XML authoring and controlled digital document distribution, including Boeing and Airbus XML manuals, on iOS and Windows mobile devices.
  3. AeroDocs ENTERPRISE – Fully customised, self-hosted solution for the creation and control of XML documents across the airline, from the flightdeck to the boardroom.

See you in Amsterdam!


Further reading

Read more about AeroEFB here: https://www.arconics.com/efb-eff-aerodocs/

Read more about AeroDocs here: https://www.arconics.com/document-control-compliance-aerodocs-dms/

Read more about the event here: http://www.aircraft-commerce.com/conferences/EMEA2016/Agenda.asp

Click on the blue button to arrange a meeting, or just drop by stand E3 and say hello!

Sign up for our Connected Aircraft Newsletter to get our report from the EFB Users Forum and all our other news around airline software and connectivity.

niall-o-sullivan-arconics-ceo

Experiencing the Passenger Experience Conference

#PEC16, CCH, Hamburg, AIX Week, 4 April, 2016

IMG_0510.jpgThe Passenger Experience Conference was held in the Congress Center Hamburg on Monday 04 April, the beginning of AIX week. It’s an opportunity for AIX attendees to get together in a more relaxed environment, to learn about new ideas in the passenger experience space, to network, and to get primed for the three-day-hard-sell to come.

Virgin America and Alaska Airlines

Breaking news about the Alaska Airlines purchase of Virgin America dominated the pre-event chatter, before the day kicked off with a keynote speech from Airbus A3’s Jason Chua, who spoke about how Airbus is working hard to reinvent the flying environment so that we can regain our sense of wonder around flight. It’s true. We do take the miracles of technology for granted, too much of the time.

The opportunities around the passenger experience were discussed throughout the day. Airlines often have to choose between a higher NPS (Net Promoter Score = passenger satisfaction) or new ancillary revenue streams. This can be encapsulated by the difference between the luxury of the legacy carrier experience and the LCC experience where the passenger is bombarded with opportunities to buy. Takeaway message: Why not have both? Enhancing the marketing, delivery and value of the ancillary sales opportunity can deliver more cashflow, more passenger data and new marketing tools to the airline. The challenges include working to understand passenger behaviour and how time is needed to build up trust. Airlines also need time to build relationships with the external suppliers of paxex software, such as Arconics (we’re very easy to work with, by the way!). Finally, trust around payment methods and security, including the move to contactless payments, needs to be built.

alex-lufthansa.jpgLufthansa and Inmarsat Connectivity Case Study

In-flight connectivity was the hot topic at PEC16. All sorts of stats were bandied about (read the findings from the Arconics survey into connectivity and IFE here!), including how 20 – 50% of airline passengers connect to a wireless IFE service, spending an average of over 40 minutes connected. Lufthansa and Inmarsat presented a very interesting case study about the decisionmaking process around the choice of high speed broadband for Lufthansa’s fleet. Alexander Feuersaenger, Director of Product Management, Cabin Interiors and IFEC at Lufthansa, stated that “stable, reliable internet connection is a must-have,” and “don’t just offer a service, offer an experience.” Alexander was joined by Leo Mondale, President, Inmarsat Aviation and David Coiley, Vice President, Inmarsat Aviation.

This practical session provided valuable insights into the challenges of selecting an in-flight connectivity solution and the commercial opportunities available for airlines. Passengers want to surf the internet, stream video, download files and more using their smartphones, tablets, laptops and other wifi-enabled devices. It’s not just about the connectivity speed experienced. Research shows the key to satisfying passenger demand is reliability; essentially that the service works when it is wanted. Airlines must ensure their connectivity provider not only has the right solution today, but also has a long-term commitment to keep pace with future technology developments. 100% route coverage was also critical for Lufthansa, so Inmarsat’s idea to add ground connectivity coverage on the European Aviation Network, in partnership with Deutsche Telekom, sounded like a winning play. As bandwidth demand keeps rising, with no saturation point in sight, Inmarsat stated that the long-term roadmap of the connectivity vendor is increasingly important to airlines. The telecommunications network needs to look like the airline’s network and it’s very hard to offer a narrowband service to consumers in today’s broadband market.

In trying to analyse where the new value is coming from, it was agreed that connectivity offers multiple benefits. For example, Lufthansa is integrating other services around its connected aircraft, such as electronic flight bag, which helps to reduce the weight being carried by the aircraft, driving down operating costs. The business model needs to be constantly adjusted and connectivity brings a whole new value proposition to the passenger experience. These are exciting times!

Contactless Payments Technology

APEX told the conference about the Payment Technology Working Group, which aims to unify the airline industry’s approach to new payment technologies. You can find out more about the group’s activities by emailing Lauren Beneri at lbeneri@apex.aero. There’s been a 400% increase in ancillary revenues since 2008 with onboard purchases worth $1.8Bn in 2014, showing an 11% growth rate. Contactless payments are a big story, with NFC on mobile devices presenting interesting technology challenges. Thankfully, onboard fraud is negligible, because airline passengers must pass through multiple identity checks before getting onto the aircraft.

Michael-Reilly-PEC-2016-1.jpg

IFEC and LCCs

A conference highlight for Arconics was our VP Entertainment, Michael Reilly’s appearance on the discussion panel around IFEC Solutions and Business Models for Low Cost and Regional Airlines. Michael talked about the recent deployment of Arconics CloudStore Wireless IFE to Tigerair Australia’s B737-800 aircraft, with the project going from contract to flight in less than three months – surely an industry record!

‘There’s no one-size-fits-all solution,’ said Michael, ‘in an industry still hamstrung by legacy IFE systems. Luckily, our software runs perfectly on any suitable hardware. While the content licensing models need to change to reflect the new IFE landscape, CloudStore W-IFE is completely flexible in terms of pre-and-post-flight content access and mixing free and paid content. Airlines are keen to have a single mobile app that covers the entire journey experience and Arconics has deployed this.’

ViaSat and Aer Lingus

The conference closed with an interesting discussion, Leaders in Innovation, chaired by Andrew Doyle from Flightglobal. Andrew was in conversation with passenger experience and engagement leaders from ViaSat, Aer Lingus and SITAONAIR offering their insights on how to drive innovation.

ViaSat, a global internet service provider, delivers affordable, high-speed, high-quality internet and video streaming services to nearly 700,000 US residential subscribers and more than one million air passenger devices per month. Since launching its commercial airline IFE service in 2013, ViaSat has been disrupting the industry with innovative thinking and new business models that enable streaming of movies, TV shows, music and live events, at speeds no other service provider can offer. ViaSat’s growing list of airline customers includes JetBlue, United, El Al, Virgin America and Qantas.

The primary mission of Aer Lingus (now part of IAG and an Arconics customer) is to ‘Connect Ireland to The World’ by providing customers with convenience, choice, comfort, value and seamless transfer options. Its strategy is to offer leisure and business travellers a quality core product that can be augmented through benefit-driven a la carte paid options. Most recently Aer Lingus has launched both a new mobile app and website, with a new loyalty programme, AerClub, unveiling this summer. Michelle Lee, Director of Marketing and Guest Experience at Aer Lingus, told the audience how the airline’s “big focus is on maintaining a consistently excellent guest experience.”

don-buchman-viasat.pngDon Buchman, Vice President and General Manager, Commercial Mobility at ViaSat Inc., announced ViaSat’s planned 1 Terabit-per-second satellite broadband connection. This game changing technological leap generated a discernible gasp. And when he claimed that this would also sound the death knell for embedded seatback IFE systems, some old school jaws banged off the floor. “ViaSat-3 is really going to usher in the age of no seatback,” said Buchman. “It will enable airlines to ditch seatback altogether.”

Is Seatback Really Finished?

Niall O’Sullivan, CEO of aviation software company Arconics, joined the great debate at PEC/AIX 2016. Is seatback finished?

Niall-O-Sullivan-Arconics-AIX-2016.jpg“We believe that the future of in-flight entertainment is very much about the delivery of content, choice and connectivity to airline passengers. With the deployment of enormous satellite connectivity, such as ViaSat’s planned 1 Terabit-per-second capacity, passengers will soon be able to enjoy a connected experience as good as, or better than, what they’re used to at home. Combine this level of connectivity with the high rate of smartphone and tablet usage by airline passengers – up to 100%, according to our research – and you have a future of bring-your-own-device access to the content that people want, from live TV and HD movies, to web browsing, email and social media. In a couple of years, we will look back on the age of installed seatback IFE, with its weight, complexity and cost, and wonder how we got by without the ability to access the content we want, from our own devices. Many airlines have shown strong interest in CloudStore and wireless IFE is certainly seen as the future of in-flight entertainment. We’re committed to delivering the best possible passenger experience through software and I’m confident that 2016 will be seen as the tipping point for BYOD and W-IFE. Software delivers the magic to metal and our solutions help airlines to take back the power. Our software is flexible, adaptable and delivers freedom of choice. What a great message to take from PEC 2016.”

Finally, after a day of competitors agreeing with each other about pretty much everything, some controversy, but not just for controversy’s sake. For the legacy seatback IFE makers and walled garden content providers, cocktail time couldn’t come soon enough… 

 

We look forward to #PEC17 in Hamburg next April, to see how far these developments will travel in 12 months. This is truly a time of fundamental change in the aviation industry and the Arconics software ecosystem is just getting started!

Read the results of the Arconics online survey into in-flight entertainment and connectivity here.


Image credits

Hamburg Conference Centre. Arconics studio.

Alexander Feuersaenger, Director of Product Management, Cabin Interiors and IFEC, at Lufthansa. http://www.passengerexperienceconference.com/

From left to right: Peter Sharples, Piksel; Joan Tan, Transavia; Michael Reilly, Arconics; and Niels Steenstrup, Gogo. Image credit: Maxim Sergienko. See more at: http://apex.aero/2016/04/04/flexible-solutions-make-IFEC-viable-low-cost-carriers#sthash.10iBeZL7.dpuf

Don Buchman, Vice President and General Manager, Commercial Mobility at ViaSat Inc. http://www.passengerexperienceconference.com/

Niall O’Sullivan, CEO Arconics. Arconics studio.


Tags

aircraft, airline, data, flight, connected, connectivity, big data, connected aircraft, business development, wirelesss ife, in-flight entertainment, cloudstore, arconics

 

Portfolio Items