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Meet Viasat at APEX Expo, Los Angeles, 2019

The Viasat Commercial Aviation team will be out in force at APEX Expo in Los Angeles this September. Be sure to drop by our booth. See you in LA!

Who: IFEC Managers, Product Managers, Engineers, Customer Experience and Digital Transformation leads will all get value from a visit to Viasat’s both at APEX Expo.

What: Explore Viasat’s Global IFEC connectivity, entertainment, hardware and software.

Why: Viasat’s bandwidth advantage helps to deliver the best possible passenger experience. Viasat connects people to fast, high-quality internet and communications services – even at 35,000 feet. Our premium satellite-based internet service empowers global airlines to increase passenger loyalty and satisfaction, and aid business operation effectiveness by giving millions of passengers, pilots, crew and operations teams an ‘on the ground’ internet experience when in-flight. Our future-proofed platform optimizes the fully connected aircraft at scale, for years to come.

Where: Booth 2031. South Hall, Los Angeles Convention Center, Los Angeles, California.

When: 9 – 12 September 2019.

Book your APEX Expo 2019 meeting slot here.

viasat-apex-2018

Meet Viasat at APEX 2018, Boston, MA

Because the airline passenger experience matters so much to us

Viasat will make a big splash at APEX USA, held in Boston, MA this September. We’d love to meet you there, so you can learn more about the best Wi-Fi in the sky, explore our wireless IFE platform, and see how we connect our flight operations products to Viasat IFC, delivering efficiencies across your air operation.

Just click on the purple button and let us know when you’d like to meet.

Who – Meet the Viasat IFEC solution architects, technical team, and project managers.

What – Explore our IFC, IFE and flight operations products and see how our connectivity brings everything together.

Why – The best Wi-Fi in the sky. Surely your passengers deserve the best?

Where – Boston Convention Center, BCEC.

When – September 24 – 27, 2018.

ViaSat-connected-aircraft

Let’s Meet at Connected Aircraft eEnablement Conference, LHR, 13 – 14 Sept 2017

Meet ViaSat at Connected Aircraft eEnablement Conference, LHR 2017

Having real internet on your fleet isn’t just about the best possible passenger experience, it’s also about the multiple additional benefits that connectivity delivers. From new revenue streams to improved aircraft performance management, connectivity has become the gamechanger in aviation and ViaSat quality leads the way.

Delivering an Unparalleled Customer Experience

ViaSat’s Meherwan Polad will give a keynote speech at the conference, on Delivering an Unparalleled Customer Experience. Be sure to hear Meherwan speak about the requirement that we place at the very core of our business.

ViaSat connectivity enables the connected aircraft and, with our scheduled 1 Tbps global broadband network taking shape fast, ViaSat is becoming the connectivity provider of choice for the world’s airlines. We’d love the opportunity to meet you in London to learn more about your connectivity projects, so just click here and let us know when you’d like to connect up…

Connected Aircraft eEnablement Conference LHR

Who: Meet the ViaSat team.

What: ViaSat In-Flight Internet, Connectivity Services, Aircraft Software Platform, Flight Ops Apps.

Why: The ViaSat Flight Path to the Connected Aircraft enables airlines to deploy our flight ops systems quickly, then add wireless IFE and in-flight internet later, using the same cabin network.

Where: Park Inn by Radisson Hotel and Conference Centre, London Heathrow Airport, UK.

When: 13 – 14 September 2017.

ViaSat In-flight Internet

Only the very best quality internet connectivity at 30,000 feet enables the fully-connected aircraft, with the best possible passenger experience. We own the full stack, from satellite to aircraft modem hardware, to ground station network, and ViaSat innovation fearlessly challenges the technological status quo. Everything we do, we do it better.

ViaSat-2 Launch Changes Everything

The successful launch of our latest satellite, ViaSat-2, means that we are significantly closer to our global constellation. When VS-2 is live in early 2018, air routes in North America, Central America, the Caribbean and parts of South America, as well across the Atlantic to the UK, will benefit from 300 Gbps ViaSat connectivity.

Your Flight Path to the Connected Aircraft

Our products in flight operations and wireless IFE work with an airline’s connectivity goals, with additional benefits delivered as the connected fleet takes shape. The best way to learn about how ViaSat products fit your airline’s strategy is to meet up, so click here or email hello.ireland@viasat.com to get the conversation started.


Learn more

Learn about ViaSat products: www.viasat.com/airlines

Not yet registered for the conference but need to meet ViaSat? Click here for event info.

ViaSat-APEX-EXPO-2017-In-flight-internet-connectivity

Meet ViaSat at APEX EXPO 2017, Long Beach, CA

APEX EXPO 2017 is in Long Beach, California, 25 – 28 September and ViaSat will be there!

Connect UP-Arconics-ViaSat-AIX-2017.pngWe elevate the passenger experience

The Airline Passenger Experience Association (APEX) is the only non-profit membership trade organization comprised of the world’s leading airlines, industry suppliers, major media groups and related aviation industry leaders. APEX is dedicated to elevating the passenger experience for more than 80% of global passengers, while driving industry initiatives and desired regulations.

Flight Path to the Connected Aircraft

APEX EXPO is the perfect event to tell the airline industry about ViaSat’s in-flight internet and wireless IFE services, and how we put passenger experience at the heart of everything that we do. Our new products in flight operations and onboard entertainment integrate perfectly with the ViaSat core offering of in-flight internet, to deliver the Flight Path to the Connected Aircraft.

Meet ViaSat at APEX EXPO 2017

We’d love the opportunity to meet you at APEX, so just click here and let us know when you’d like to connect up…

Who: Meet the ViaSat team.

What: Putting the passenger experience first, at APEX EXPO 2017.

Why: The ViaSat Flight Path to the Connected Aircraft allows airlines to deploy W-IFE quickly, then add in-flight internet later, using the same cabin network.

Where: Long Beach, CA.

When: 25 – 28 September 2017.


Learn about ViaSat products: www.viasat.com/airlines

Learn more about APEX: https://apex.aero/

APEX Board Election 2017

If you are a member of APEX, please vote for Michael Reilly, ViaSat, to the APEX Board. Thank you!

viasat-2-internet-in-flight-transatlantic-connectivity

Meet ViaSat at FTE Dublin, 26 – 27 June 2017

Ireland is such a buzzing aviation hub with a rich history of milestones in flight, it’s no surprise that we’re hosting all the key events these days. The Future Travel Experience comes to the RDS, Dublin, on 26 – 27 June 2017, and ViaSat Ireland will be exhibiting. We’d love to meet you at the show, to learn about your projects in in-flight internet and wireless IFE, and to show you how our Flight Path to the Connected Aircraft can take any fleet from zero connectivity to IFC hero as schedules demand and budgets allow.

ViaSat-2 Changes Everything for In-flight Internet

viasat-2-launch.jpegWe’ve just launched ViaSat-2, the highest-capacity internet satellite ever built (we’re in the Guinness Book of Records!). When operational in Q1, 2018, ViaSat-2 will deliver 300Gbps internet connectivity across North America, Central America, the Caribbean, parts of South America and, crucially, transAtlantic air routes. We’ll soon deliver the REAL internet to airline passengers flying across the Atlantic, while also offering a range of connected services to airlines, in onboard entertainment and flight operations. ViaSat in-flight internet is recognised by RouteHappy as the Best Wi-Fi in the Sky.

ViaSat Full Stack for Best IFC and IFE Services

The ViaSat vertical integrated stack – we have the complete hardware and software stack to ensure highest quality of service is delivered from end to end – from satellite, to cabin and on the ground. Our connected aircraft platform enables airlines to deploy and manage applications easily in the cockpit, in the cabin, and on passenger systems. And we have an award-winning range of applications (our W-IFE was recently voted ‘Best Product’ for ancillary merchandising)

It would be great to meet up with you at FTE to learn about your IFC (In-Flight Connectivity) and IFE (In-Flight Entertainment) needs. We’re at booth E11, so just drop by or click on the orange button to arrange a time in advance, on Monday or Tuesday, June 26 – 27. It would also be super if we could take you out and show you Dublin city as only we locals know it!

Lions-Den-winner-2017-1.jpgViaSat Wireless IFE – Award Winner

Our wireless IFE product recently won the award for Best Product, in the Lions’ Den at the 11th Annual Ancillaries Merchandising Conference in Palma (as voted by five airline ancillary execs), and we’ll be delighted to show you why it’s so awesome. Meet us at FTE Dublin for a demo of how ViaSat W-IFE delivers great passenger experience, while generating ancillary revenues quickly and easily. Our wireless IFE quickly turns a cost centre into a revenue centre, with a very short time-to-value.

Our integration teams can deploy ViaSat wireless IFE system in record time with multiple options available to suit your fleet, including:

  • Replacement of existing, under performing software,
  • Portable servers for ultra-fast activation and quick wins,
  • Our own high end, installed servers for the very best internet and IFE experiences.

Connect-UP-with-Arconics-ViaSat-AIX-2017-2.pngJust tell us about your particular needs and we’ll ensure a perfect product fit.

Are you visiting Dublin for the first time to attend FTE? Let’s connect up!

Welcome to our home town, we know that you’ll have an awesome time here! Check out our handy guide to the best that Dublin has to offer: Free Dublin Guide.


Learn more

Learn more about our wireless IFE here.

Download our Tigerair Australia case study here.

Request a meeting at FTE Dublin here.

Watch the ViaSat-2 launch here.

Arconics-ViaSat-AIX-2017-connectivity

Meet Arconics at AIX 2017 – Stand 2B30, IFEC Zone, Hall B2

AIX is the world’s most extensive aircraft interiors event, and we will showcase our latest innovations in in-flight connectivity (IFC) and in-flight entertainment (IFE). Arconics will have a strong presence at AIX 2017, along with our colleagues from ViaSat, and we will display our full suite of connected apps for aviation, from high-capacity satellite connectivity for W-IFE to the world-leading AeroDocs safety and compliance document management system for airlines.

Let’s meet in Hamburg at AIX 2017. Just click here, or on the orange button, and tell us when suits to meet at stand 2B30. We are also attending the Passenger Experience Conference (PEC) immediately before AIX, so we’re available across the week, at any time that works for you and your team.

Arconics-ViaSat-AIX-2017r.jpgPEC / AIX 2017 Schedule

Passenger Experience Conference – Monday, 3 April, 2017.

AIX Day One – Tuesday, 4 April, 2017.

AIX Day Two – Wednesday, 5 April, 2017.

AIX Day Three – Thursday, 6 April, 2017.


Learn more about our products before AIX 2017:

Arconics Aircraft Software Platform: https://www.arconics.com/aircraft-software-platform-arconics/

AeroDocs, the Safety and Compliance Document Management System for Aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

AeroEFB, the modular electronic flight bag solution: https://www.arconics.com/efb-eff-aerodocs/

CloudStore Wireless IFE product info: https://www.arconics.com/wireless-ife-cloudstore/

PaxApp Cabin Management app info: https://www.arconics.com/airline-cabin-management-paxapp/

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MEET ARCONICS AT APEX EXPO, SINGAPORE, 24 – 27 OCTOBER, 2016

CloudStore-movies-mar-2016.pngArconics will be at Booth 926 at APEX EXPO in Singapore this October

We’ll be showing our CloudStore Wireless IFE solution. Arconics software enables the connected aircraft, with a strong focus on delivering great content to passengers’ own devices, with ancillary revenue generation and backend analytics to deliver granular insight. Uniquely among Wireless IFE software providers, Arconics is a full IFE Content Service Provider (CSP). We have excellent relationships with all the big film studios, so potentially problematic issues like Digital Rights Management (DRM) are removed from the deployment.

CloudStore Wireless IFE was recently deployed to Tigerair Australia’s international fleet in record time and the passenger uptake – and spend – has been remarkable.

Aircraft Connectivity

The Arconics connected aircraft software ecosystem helps aircraft operators increase revenues and efficiency, reduce costs and improve loyalty. Our software securely connects everyone across the airline. CloudStore Wireless IFE is driven by big data analytics, great content, flexible connectivity and the best possible passenger experience. Customised dashboards provide granular insight, measurably improve real-time decision making and generate ancillary revenues. Inflight BYOD is the future of IFE and CloudStore leads the way, from an easy-to-use backend that makes uploading content so fast and easy, through to a passenger-centric app that’s fast, lean and intuitive in use.

The Arconics airline software ecosystem is in demand by airlines across the world. Our focus is on delivering the best possible user experience, backed up by a robust backend and a scalable infrastructure. This means that our software is adaptable, running on any suitable hardware. Connectivity flexibility is also integral. We plan to maintain our position at the leading edge of software innovation by giving freedom, power and choice back to airlines.

Proven Software, Great Customers

We also provide cabin management, EFB and document management technology, integrating with avionic hardware and satellite connectivity systems. Arconics customers include Qatar Airways, Cathay Pacific, Aer Lingus, Philippine Airlines, Tigerair Australia and Ryanair.

We can’t wait to see you in Singapore!


For more information please contact:

Michael Reilly, CloudStore W-IFE Customer Success, Australia

michael.reilly@arconics.com

Tel Sydney: +61 410 59 64 74


Useful links:

Read about our CSP solution: http://blog.arconics.com/blog2/all-six-hollywood-major-studios-approve-cloudstore-wireless-ife

CloudStore W-IFE: https://www.arconics.com/wireless-ife-cloudstore/

AeroDocs Document Management System:

https://www.arconics.com/document-control-compliance-aerodocs-dms/

Arconics EFB: https://www.arconics.com/efb-eff-aerodocs/

PaxApp Cabin Management: https://www.arconics.com/airline-cabin-management-paxapp/

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Experiencing the Passenger Experience Conference

#PEC16, CCH, Hamburg, AIX Week, 4 April, 2016

IMG_0510.jpgThe Passenger Experience Conference was held in the Congress Center Hamburg on Monday 04 April, the beginning of AIX week. It’s an opportunity for AIX attendees to get together in a more relaxed environment, to learn about new ideas in the passenger experience space, to network, and to get primed for the three-day-hard-sell to come.

Virgin America and Alaska Airlines

Breaking news about the Alaska Airlines purchase of Virgin America dominated the pre-event chatter, before the day kicked off with a keynote speech from Airbus A3’s Jason Chua, who spoke about how Airbus is working hard to reinvent the flying environment so that we can regain our sense of wonder around flight. It’s true. We do take the miracles of technology for granted, too much of the time.

The opportunities around the passenger experience were discussed throughout the day. Airlines often have to choose between a higher NPS (Net Promoter Score = passenger satisfaction) or new ancillary revenue streams. This can be encapsulated by the difference between the luxury of the legacy carrier experience and the LCC experience where the passenger is bombarded with opportunities to buy. Takeaway message: Why not have both? Enhancing the marketing, delivery and value of the ancillary sales opportunity can deliver more cashflow, more passenger data and new marketing tools to the airline. The challenges include working to understand passenger behaviour and how time is needed to build up trust. Airlines also need time to build relationships with the external suppliers of paxex software, such as Arconics (we’re very easy to work with, by the way!). Finally, trust around payment methods and security, including the move to contactless payments, needs to be built.

alex-lufthansa.jpgLufthansa and Inmarsat Connectivity Case Study

In-flight connectivity was the hot topic at PEC16. All sorts of stats were bandied about (read the findings from the Arconics survey into connectivity and IFE here!), including how 20 – 50% of airline passengers connect to a wireless IFE service, spending an average of over 40 minutes connected. Lufthansa and Inmarsat presented a very interesting case study about the decisionmaking process around the choice of high speed broadband for Lufthansa’s fleet. Alexander Feuersaenger, Director of Product Management, Cabin Interiors and IFEC at Lufthansa, stated that “stable, reliable internet connection is a must-have,” and “don’t just offer a service, offer an experience.” Alexander was joined by Leo Mondale, President, Inmarsat Aviation and David Coiley, Vice President, Inmarsat Aviation.

This practical session provided valuable insights into the challenges of selecting an in-flight connectivity solution and the commercial opportunities available for airlines. Passengers want to surf the internet, stream video, download files and more using their smartphones, tablets, laptops and other wifi-enabled devices. It’s not just about the connectivity speed experienced. Research shows the key to satisfying passenger demand is reliability; essentially that the service works when it is wanted. Airlines must ensure their connectivity provider not only has the right solution today, but also has a long-term commitment to keep pace with future technology developments. 100% route coverage was also critical for Lufthansa, so Inmarsat’s idea to add ground connectivity coverage on the European Aviation Network, in partnership with Deutsche Telekom, sounded like a winning play. As bandwidth demand keeps rising, with no saturation point in sight, Inmarsat stated that the long-term roadmap of the connectivity vendor is increasingly important to airlines. The telecommunications network needs to look like the airline’s network and it’s very hard to offer a narrowband service to consumers in today’s broadband market.

In trying to analyse where the new value is coming from, it was agreed that connectivity offers multiple benefits. For example, Lufthansa is integrating other services around its connected aircraft, such as electronic flight bag, which helps to reduce the weight being carried by the aircraft, driving down operating costs. The business model needs to be constantly adjusted and connectivity brings a whole new value proposition to the passenger experience. These are exciting times!

Contactless Payments Technology

APEX told the conference about the Payment Technology Working Group, which aims to unify the airline industry’s approach to new payment technologies. You can find out more about the group’s activities by emailing Lauren Beneri at lbeneri@apex.aero. There’s been a 400% increase in ancillary revenues since 2008 with onboard purchases worth $1.8Bn in 2014, showing an 11% growth rate. Contactless payments are a big story, with NFC on mobile devices presenting interesting technology challenges. Thankfully, onboard fraud is negligible, because airline passengers must pass through multiple identity checks before getting onto the aircraft.

Michael-Reilly-PEC-2016-1.jpg

IFEC and LCCs

A conference highlight for Arconics was our VP Entertainment, Michael Reilly’s appearance on the discussion panel around IFEC Solutions and Business Models for Low Cost and Regional Airlines. Michael talked about the recent deployment of Arconics CloudStore Wireless IFE to Tigerair Australia’s B737-800 aircraft, with the project going from contract to flight in less than three months – surely an industry record!

‘There’s no one-size-fits-all solution,’ said Michael, ‘in an industry still hamstrung by legacy IFE systems. Luckily, our software runs perfectly on any suitable hardware. While the content licensing models need to change to reflect the new IFE landscape, CloudStore W-IFE is completely flexible in terms of pre-and-post-flight content access and mixing free and paid content. Airlines are keen to have a single mobile app that covers the entire journey experience and Arconics has deployed this.’

ViaSat and Aer Lingus

The conference closed with an interesting discussion, Leaders in Innovation, chaired by Andrew Doyle from Flightglobal. Andrew was in conversation with passenger experience and engagement leaders from ViaSat, Aer Lingus and SITAONAIR offering their insights on how to drive innovation.

ViaSat, a global internet service provider, delivers affordable, high-speed, high-quality internet and video streaming services to nearly 700,000 US residential subscribers and more than one million air passenger devices per month. Since launching its commercial airline IFE service in 2013, ViaSat has been disrupting the industry with innovative thinking and new business models that enable streaming of movies, TV shows, music and live events, at speeds no other service provider can offer. ViaSat’s growing list of airline customers includes JetBlue, United, El Al, Virgin America and Qantas.

The primary mission of Aer Lingus (now part of IAG and an Arconics customer) is to ‘Connect Ireland to The World’ by providing customers with convenience, choice, comfort, value and seamless transfer options. Its strategy is to offer leisure and business travellers a quality core product that can be augmented through benefit-driven a la carte paid options. Most recently Aer Lingus has launched both a new mobile app and website, with a new loyalty programme, AerClub, unveiling this summer. Michelle Lee, Director of Marketing and Guest Experience at Aer Lingus, told the audience how the airline’s “big focus is on maintaining a consistently excellent guest experience.”

don-buchman-viasat.pngDon Buchman, Vice President and General Manager, Commercial Mobility at ViaSat Inc., announced ViaSat’s planned 1 Terabit-per-second satellite broadband connection. This game changing technological leap generated a discernible gasp. And when he claimed that this would also sound the death knell for embedded seatback IFE systems, some old school jaws banged off the floor. “ViaSat-3 is really going to usher in the age of no seatback,” said Buchman. “It will enable airlines to ditch seatback altogether.”

Is Seatback Really Finished?

Niall O’Sullivan, CEO of aviation software company Arconics, joined the great debate at PEC/AIX 2016. Is seatback finished?

Niall-O-Sullivan-Arconics-AIX-2016.jpg“We believe that the future of in-flight entertainment is very much about the delivery of content, choice and connectivity to airline passengers. With the deployment of enormous satellite connectivity, such as ViaSat’s planned 1 Terabit-per-second capacity, passengers will soon be able to enjoy a connected experience as good as, or better than, what they’re used to at home. Combine this level of connectivity with the high rate of smartphone and tablet usage by airline passengers – up to 100%, according to our research – and you have a future of bring-your-own-device access to the content that people want, from live TV and HD movies, to web browsing, email and social media. In a couple of years, we will look back on the age of installed seatback IFE, with its weight, complexity and cost, and wonder how we got by without the ability to access the content we want, from our own devices. Many airlines have shown strong interest in CloudStore and wireless IFE is certainly seen as the future of in-flight entertainment. We’re committed to delivering the best possible passenger experience through software and I’m confident that 2016 will be seen as the tipping point for BYOD and W-IFE. Software delivers the magic to metal and our solutions help airlines to take back the power. Our software is flexible, adaptable and delivers freedom of choice. What a great message to take from PEC 2016.”

Finally, after a day of competitors agreeing with each other about pretty much everything, some controversy, but not just for controversy’s sake. For the legacy seatback IFE makers and walled garden content providers, cocktail time couldn’t come soon enough… 

 

We look forward to #PEC17 in Hamburg next April, to see how far these developments will travel in 12 months. This is truly a time of fundamental change in the aviation industry and the Arconics software ecosystem is just getting started!

Read the results of the Arconics online survey into in-flight entertainment and connectivity here.


Image credits

Hamburg Conference Centre. Arconics studio.

Alexander Feuersaenger, Director of Product Management, Cabin Interiors and IFEC, at Lufthansa. http://www.passengerexperienceconference.com/

From left to right: Peter Sharples, Piksel; Joan Tan, Transavia; Michael Reilly, Arconics; and Niels Steenstrup, Gogo. Image credit: Maxim Sergienko. See more at: http://apex.aero/2016/04/04/flexible-solutions-make-IFEC-viable-low-cost-carriers#sthash.10iBeZL7.dpuf

Don Buchman, Vice President and General Manager, Commercial Mobility at ViaSat Inc. http://www.passengerexperienceconference.com/

Niall O’Sullivan, CEO Arconics. Arconics studio.


Tags

aircraft, airline, data, flight, connected, connectivity, big data, connected aircraft, business development, wirelesss ife, in-flight entertainment, cloudstore, arconics

 

IFE-CloudStore-Arconics-APEX-EXPO

IFE CloudStore Attended APEX/IFSA EXPO 2015

Productive Time in Portland!

The Arconics IFE team joined thousands more aviation professionals from the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA) at APEX/IFSA EXPO 2015, in Portland, Oregon, USA. EXPO took place from 28 September to 1 October. Arconics used the event to show the aviation world the unrivalled passenger experience that’s delivered by CloudStore, our wireless IFE product.

Full report on EXPO 2015 coming soon. To find out more, or to meet us at the next IFE event, you can email info@arconics.com or call us on +353 1 6114625 (Dublin) or +61 410 59 64 74 (Sydney).

Contact us today for a demo of CloudStore Wireless IFE.

Find out more about the Arconics passion for IFE content here.
More about APEX/IFSA EXPO 2015 here.

Arconics at the AIX EXPO 2015

AIX EXPO 2015

AIX 2015 in Hamburg was a great show for Arconics. The calibre of the attendees from airlines all over the world was impressive.  We had about forty meetings over the three days of the event, and were tired but happy as we left Hamburg on Friday morning. We’d like to thank the organizers for doing such a superb job.

 

Arconics Stand

Arconics Stand at 2015 AIX Expo

 

We were showcasing our market-leading aircraft mobile applications including AeroDocs EFB, CloudStore IFE, PaxApp Cabin Management, and the unified Arconics Platform which provides central administration, security, analytics and enterprise integration for all our products.

 

David demoing CloudStore

David Broderick demoing CloudStore

 

For us, the key learning points from AIX are that aircraft operators understand the operational savings and efficiencies that mobile devices can bring to the cockpit, cabin and on the ground, and see the potential for wireless IFE to drive loyalty and ancillary revenues over the entire journey.  The primary barriers to adoption for many airlines are the long development and implementation times for traditional mobile apps, and difficulties integrating them with each other and with existing enterprise applications. The Arconics Platform provides a proven, powerful, and flexible infrastructure to solve these problems, reducing costs and time-to-service, and providing deep real-time insight and analytics to the business.

 

CloudStore UI

CloudStore UI

The advent of powerful low-cost mobile devices creates an opportunity for airlines to transform inflight service and make cabin operations and related maintenance more efficient. Cabin crew are the primary touch point between airlines and passengers. Their ability to deliver personalised and better service can create extraordinary moments for passengers, resulting in long-term loyalty. Our PaxApp cabin management application gives cabin crew access to all of the information they need to serve passengers better, and provide timely information to any of the airline’s existing ground systems.

On the revenue side, air transport is evolving. Rapid changes in consumer behaviour and mobile technologies will change how airlines serve and compete. Mobile commerce is growing at 40% year on year. In a few short years, the vast majority of transactions and time online will be from mobile devices. This presents extraordinary opportunities for airlines. Few other industries have the customer insight, loyalty and trust that airlines have earned. No other industry has comparable uninterrupted time with their customers while delivering service.

Operators are starting to recognize that the mobile revolution that occurred on the ground can and will transform the airline passenger experience in the air – from pre-booking to post-journey, and also create extraordinary ancillary revenue opportunities and deeper loyalty and customer relationships – all key elements of CloudStore.

Niall O'Sullivan - CEO

Many IFE systems on the market miss this crucial point. They offer incremental improvement in the passenger experience onboard, but do not give airlines the real-time insight, control and commercial and technical flexibility to move the needle on the corporate bottom line.

We showed the end-to-end CloudStore IFE platform to many operators, and it was enormously gratifying to see that the problems that we’ve solved and the revenue opportunities that CloudStore creates resonate deeply with commercial, IFE, retail, and marketing executives in flag carriers, LCCs and regional and charter operators worldwide.

 

Falling hardware and connectivity costs will make 2015 the year when many airlines begin to deploy streaming IFE.  But that’s just the first act. Aircraft operators are beginning to recognize that streaming IFE isn’t IFE at all.  When delivered on a platform that rewrites the rules and enables new services, streaming IFE will become a cornerstone in every airline’s mobile strategy for the foreseeable future.

 

 

Arconics Team

The Arconics Team at AIX – Sean Coughlan, Michael Reilly, Aurora Pérez Machío, Niall O’Sullivan, Fergal Murray, Bozena Czajkowska, David Broderick.

 It’s a future that we can’t wait for – and we’re ready for. We look forward to joining you on the journey together.