Thomson Airways

Arconics delivers 787 EFB Document Management for Thomson Airways

Thomson Airways is the world’s largest leisure airline, offering flights from the UK and Ireland to destinations across Europe, Africa, Asia and the Americas. Thomson Airways became the first UK airline to take delivery of the Boeing 787, receiving the first aircraft in May 2013. They turned to Arconics to help them manage the documentation for the new fleet.

The Challenge

In addition to the new Class 3’s on the B787, Thomson Airways uses a range of Class 1 and 2 EFBs on other fleets. Producing manuals that can be viewed easily and reliably across devices is difficult and time-consuming. Thomson Airways was using an authoring system based on a standard XML editor. The system had serious problems including a high training requirement, an internal IT burden caused by locally installed editing software and recurring problems with overall reliability.

The impending arrival of the new B787 fleet led to a search for a new authoring and distribution system. Phil Ganewski, Manager of Flight Support, led a comprehensive evaluation of 8 different vendors across a wide range of functional and business categories. The evaluation was comprehensive, with particular attention paid to;

  • Authoring
  • Workflows, groups, and user management
  •  Security and Auditing
  • Publishing outputs – HTML, PDF, XML, Class 1, 2 & 3.
  • Importing and editing Boeing FTID
  • Overall architecture
  • Availability of EFB software
  • Training, ease of use, and vendor support

According to Phil “We needed a solution that was completely web-based.  We have busy people across the organization including Fleet Managers, Technical Pilots and Subject Matter Experts who update the manuals, but authoring is not their main job. By definition, authoring is done when the time is available.  They can go for months without using the system, so ease-of-use was a major concern.  We did a comprehensive due diligence exercise and the Arconics AeroDocs system had green ticks across the board.”

The Solution

Arconics worked closely with Thomson Airways to define the requirements for a customized solution that would meet Thomson’s needs for authoring and delivery to Class 1, 2 and 3 EFBs, including the EDB on the Boeing Class 3 EFB on the 787 fleet.

The deployment was not without challenges. The Class 1 EFBs were tightly locked down, which required some additional work to roll out the system. The authors had to be trained on the new Arconics authoring system, which took about half a day,  supplemented by some remote support as they began working with the system.
“We had some unique requirements, but Arconics gave us the help and support we needed.  Sometimes they had a solution figured out before we had finished describing the problem. It was also very helpful that the software was so easy to use. There was nothing that could have been done better during the implementation” said Phil.

The Outcome

AeroDocs was deployed in time to support the B787’s first flight. Now over 40 people across Thomson are using AeroDocs to edit Boeing and Thomson Airways manuals including FCOM, MEL, and Ops Manual Parts A, B and D, and other flight ops manuals and handbooks. Overall document publishing coordination and administration of the system is handled by a single employee.

The system is helping Thomson Airways meet its goal of a paperless cockpit, which will generate savings of several hundred thousand pounds per year.

More significantly, using AeroDocs has helped standardize manuals and the revision process across the organisation. The AeroDocs manual viewer delivers a better user experience for the pilots, who can now navigate and search the manuals more easily, improving safety. The UK Civil Aviation Authority are also connected to the AeroDocs system, allowing them to review and approve changes online.

Thomson Airways is now enabling AeroDocs across all their fleets and all devices, including Class 1 and 2 EFBs on the 737, 757 and 767 fleets, and to pilots’ own devices and laptops.

Phil concluded “I’ve worked with a lot of companies, but few are as good as Arconics.  The team are highly knowledgeable, the work gets done, and if there’s a problem, I know I’ll get the support I need.”

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See Arconics at the Aircraft e-Enablement

See Arconics at the Aircraft e-Enablement (Connectivity & IFE) Conference

Posted on 10 Sep 2013 in News

Arconics will be exhibiting at the Aircraft eEnablement (Connectivity & IFE) Conference  1st & 2nd October 2013 Park Inn Hotel, London Heathrow, United Kingdom. We’re at booth E6 showcasing CloudStore and AeroDocs.

CloudStore is much more than streaming IFE – it’s an integrated entertainment, retail and communications platform that delivers movies, shopping, special offers, games, connectivity and other services to passengers’ own mobile devices, tablets and computers. It delivers a fully branded passenger experience on the ground and in the air and can generate significant revenues for you before, during and after the flight.

AeroDocs allows operators to publish manuals, notices and forms to pilots and crew on web, tablets and Class 1, 2 and 3 EFB and iPad. It ensures consistency, safety and compliance across the airline.

We’ve been working with the world’s most successful airlines for 10 years, and we’d be delighted to show you how Arconics can sharpen your competitive edge, drive ancillary revenues, and give you insight into your customers through next-generation analytics.

Come see our CEO Niall O’Sullivan speak at the conference about “Wireless IFE – A New Ancillary Revenue Business Model” at 12:15 2nd of October.

To book a meeting, send an email to sales@arconics.com and we’ll get in touch with you to arrange a hands-on demo.

About Aircraft eEnablement (Connectivity & IFE) Conference

Airlines are increasingly paying more attention to connectivity (within the flight deck, cabin and on the ground). With new aircraft such as the 787 Dreamliner and the A350, entering service, it increases the need for airlines to establish total connectivity strategies for all aircraft types.

The Aircraft eEnablement (Connectivity & IFE) Conference is the first event of its kind to cover complete nose to tail connectivity. It will help all airline departments to understand the operational benefits and revenue opportunities available with connected aircraft.

arconics team

Niall eEnablement2

Arconics CEO Niall O’Sullivan speaking at the Aircraft eEnablement (Connectivity & IFE) Conference

Come see our CEO Niall O’Sullivan speak at the conference about “Wireless IFE – A New Ancillary Revenue Business Model” at 12:15, 2nd of October.

CONFERENCE OVERVIEW

Airlines are increasingly paying more attention to connectivity (within the flight deck, cabin and on the ground). With new aircraft such as the 787 Dreamliner and the A350, entering service, it increases the need for airlines to establish total connectivity strategies for all aircraft types.

The Aircraft eEnablement (Connectivity & IFE) Conference is the first event of its kind to cover complete nose to tail connectivity. It will help all airline departments to understand the operational benefits and revenue opportunities available with connected aircraft.

arconics team

eEnablement Arconics

Arconics at 7th Annual Flight Operations Conference 2013

Arconics will be exhibiting at the 7th Annual Flight Operations Conference, London Heathrow 3rd & 4th December 2013 showcasing AeroDocs, a unique EFB document management solution for faster and easier publishing of Manuals, Notices, Forms and Flight briefing on to iPad, EFB Class 1, 2 & 3 and Web.

If you would like to meet at the event please contact me or stop by booth E28. To access information on our innovative EFB technology please visit www.arconics.com or view EFB / iPad Documentation Management System webinar recording.

For conference details please go to Aircraft Commerce website.

Looking forward to see you there!

arconics team