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Viasat-uplifting-journey-global-IFEC

Uplift the journey with Viasat Global IFEC

We’re elevating the in-air experience with technology that helps our airline partners improve passenger loyalty, operations, and efficiency. That’s because only Viasat’s network has the unrivalled capacity to support a high-engagement model where everyone on the plane can access the internet just as they do on the ground — so you keep people connected to what matters most to them, without interruption.

Passengers can stream their favorite music and movies, shop online, video conference with the office, and stay in touch with family, friends, and colleagues — even at 35,000 feet. Flight operations and crew can access the real-time data and analytics they need to stay informed, efficient, and productive. And airlines can leverage monetization opportunities across the entire customer journey.

It all comes down to delivering value, to everyone involved in the air travel experience.

Explore our full suite of collateral on LinkedIn, including videos, brochures, podcasts and data sheets.

Let’s meet at APEX, LA, September 2019, where you can explore Viasat Global IFEC.

ViaSat-connected-aircraft

Let’s Meet at Connected Aircraft eEnablement Conference, LHR, 13 – 14 Sept 2017

Meet ViaSat at Connected Aircraft eEnablement Conference, LHR 2017

Having real internet on your fleet isn’t just about the best possible passenger experience, it’s also about the multiple additional benefits that connectivity delivers. From new revenue streams to improved aircraft performance management, connectivity has become the gamechanger in aviation and ViaSat quality leads the way.

Delivering an Unparalleled Customer Experience

ViaSat’s Meherwan Polad will give a keynote speech at the conference, on Delivering an Unparalleled Customer Experience. Be sure to hear Meherwan speak about the requirement that we place at the very core of our business.

ViaSat connectivity enables the connected aircraft and, with our scheduled 1 Tbps global broadband network taking shape fast, ViaSat is becoming the connectivity provider of choice for the world’s airlines. We’d love the opportunity to meet you in London to learn more about your connectivity projects, so just click here and let us know when you’d like to connect up…

Connected Aircraft eEnablement Conference LHR

Who: Meet the ViaSat team.

What: ViaSat In-Flight Internet, Connectivity Services, Aircraft Software Platform, Flight Ops Apps.

Why: The ViaSat Flight Path to the Connected Aircraft enables airlines to deploy our flight ops systems quickly, then add wireless IFE and in-flight internet later, using the same cabin network.

Where: Park Inn by Radisson Hotel and Conference Centre, London Heathrow Airport, UK.

When: 13 – 14 September 2017.

ViaSat In-flight Internet

Only the very best quality internet connectivity at 30,000 feet enables the fully-connected aircraft, with the best possible passenger experience. We own the full stack, from satellite to aircraft modem hardware, to ground station network, and ViaSat innovation fearlessly challenges the technological status quo. Everything we do, we do it better.

ViaSat-2 Launch Changes Everything

The successful launch of our latest satellite, ViaSat-2, means that we are significantly closer to our global constellation. When VS-2 is live in early 2018, air routes in North America, Central America, the Caribbean and parts of South America, as well across the Atlantic to the UK, will benefit from 300 Gbps ViaSat connectivity.

Your Flight Path to the Connected Aircraft

Our products in flight operations and wireless IFE work with an airline’s connectivity goals, with additional benefits delivered as the connected fleet takes shape. The best way to learn about how ViaSat products fit your airline’s strategy is to meet up, so click here or email hello.ireland@viasat.com to get the conversation started.


Learn more

Learn about ViaSat products: www.viasat.com/airlines

Not yet registered for the conference but need to meet ViaSat? Click here for event info.

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Meet ViaSat at FTE Dublin, 26 – 27 June 2017

Ireland is such a buzzing aviation hub with a rich history of milestones in flight, it’s no surprise that we’re hosting all the key events these days. The Future Travel Experience comes to the RDS, Dublin, on 26 – 27 June 2017, and ViaSat Ireland will be exhibiting. We’d love to meet you at the show, to learn about your projects in in-flight internet and wireless IFE, and to show you how our Flight Path to the Connected Aircraft can take any fleet from zero connectivity to IFC hero as schedules demand and budgets allow.

ViaSat-2 Changes Everything for In-flight Internet

viasat-2-launch.jpegWe’ve just launched ViaSat-2, the highest-capacity internet satellite ever built (we’re in the Guinness Book of Records!). When operational in Q1, 2018, ViaSat-2 will deliver 300Gbps internet connectivity across North America, Central America, the Caribbean, parts of South America and, crucially, transAtlantic air routes. We’ll soon deliver the REAL internet to airline passengers flying across the Atlantic, while also offering a range of connected services to airlines, in onboard entertainment and flight operations. ViaSat in-flight internet is recognised by RouteHappy as the Best Wi-Fi in the Sky.

ViaSat Full Stack for Best IFC and IFE Services

The ViaSat vertical integrated stack – we have the complete hardware and software stack to ensure highest quality of service is delivered from end to end – from satellite, to cabin and on the ground. Our connected aircraft platform enables airlines to deploy and manage applications easily in the cockpit, in the cabin, and on passenger systems. And we have an award-winning range of applications (our W-IFE was recently voted ‘Best Product’ for ancillary merchandising)

It would be great to meet up with you at FTE to learn about your IFC (In-Flight Connectivity) and IFE (In-Flight Entertainment) needs. We’re at booth E11, so just drop by or click on the orange button to arrange a time in advance, on Monday or Tuesday, June 26 – 27. It would also be super if we could take you out and show you Dublin city as only we locals know it!

Lions-Den-winner-2017-1.jpgViaSat Wireless IFE – Award Winner

Our wireless IFE product recently won the award for Best Product, in the Lions’ Den at the 11th Annual Ancillaries Merchandising Conference in Palma (as voted by five airline ancillary execs), and we’ll be delighted to show you why it’s so awesome. Meet us at FTE Dublin for a demo of how ViaSat W-IFE delivers great passenger experience, while generating ancillary revenues quickly and easily. Our wireless IFE quickly turns a cost centre into a revenue centre, with a very short time-to-value.

Our integration teams can deploy ViaSat wireless IFE system in record time with multiple options available to suit your fleet, including:

  • Replacement of existing, under performing software,
  • Portable servers for ultra-fast activation and quick wins,
  • Our own high end, installed servers for the very best internet and IFE experiences.

Connect-UP-with-Arconics-ViaSat-AIX-2017-2.pngJust tell us about your particular needs and we’ll ensure a perfect product fit.

Are you visiting Dublin for the first time to attend FTE? Let’s connect up!

Welcome to our home town, we know that you’ll have an awesome time here! Check out our handy guide to the best that Dublin has to offer: Free Dublin Guide.


Learn more

Learn more about our wireless IFE here.

Download our Tigerair Australia case study here.

Request a meeting at FTE Dublin here.

Watch the ViaSat-2 launch here.

viasat-ireland-aircraft-software

Meet ViaSat at EFB Users Forum, Vienna, June 13 – 15, 2017

The EFB Users Forum is one of our favourite events, as it’s a great opportunity to learn more about airlines’ experiences with electronic flight bags, and also to help guide the future direction of our industry.

The forum is the key event for airlines, system integrators, hardware and software providers, regulators, and other interested parties to present and discuss topics of interest to the user community. Of particular interest to the ViaSat team are the sessions on user experiences, where we get to learn, in detail, how and why electronic flight bags are so useful to airlines and the issues that need to be resolved to make them do an even better job. We use these sessions to help drive our product development process

ViaSat-EFB_Hero.pngWho: Meet the ViaSat team at EFB Users Forum, Vienna 2017.

What: Learn about our modular electronic flight bag and our AeroDocs airline document management system.

Why: Our Flight Ops systems deliver immediate benefits to your airline and get you on the Flight Path to the Connected Aircraft.

Where: Vienna Marriott Hotel, Parkring 12a, Vienna 1010, Austria

When: June 13 – 15, 2017. The main expo takes place on Tuesday, June 13, with supplemental expo on Wednesday, June 14.

Read our post about EFB classifications here.


Learn more

Register for the event here: http://www.aviation-ia.com/aeec/projects/efb_users_forum/index.html

Our modular electronic flight bag software: https://www.arconics.com/efb-eff-aerodocs/

In-flight internet from ViaSat: https://www.viasat.com/services/commercial-aviation

AeroDocs, the Safety and Compliance Document Management System for Aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

Arconics-ViaSat-AIX-2017-connectivity

Meet Arconics at AIX 2017 – Stand 2B30, IFEC Zone, Hall B2

AIX is the world’s most extensive aircraft interiors event, and we will showcase our latest innovations in in-flight connectivity (IFC) and in-flight entertainment (IFE). Arconics will have a strong presence at AIX 2017, along with our colleagues from ViaSat, and we will display our full suite of connected apps for aviation, from high-capacity satellite connectivity for W-IFE to the world-leading AeroDocs safety and compliance document management system for airlines.

Let’s meet in Hamburg at AIX 2017. Just click here, or on the orange button, and tell us when suits to meet at stand 2B30. We are also attending the Passenger Experience Conference (PEC) immediately before AIX, so we’re available across the week, at any time that works for you and your team.

Arconics-ViaSat-AIX-2017r.jpgPEC / AIX 2017 Schedule

Passenger Experience Conference – Monday, 3 April, 2017.

AIX Day One – Tuesday, 4 April, 2017.

AIX Day Two – Wednesday, 5 April, 2017.

AIX Day Three – Thursday, 6 April, 2017.


Learn more about our products before AIX 2017:

Arconics Aircraft Software Platform: https://www.arconics.com/aircraft-software-platform-arconics/

AeroDocs, the Safety and Compliance Document Management System for Aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

AeroEFB, the modular electronic flight bag solution: https://www.arconics.com/efb-eff-aerodocs/

CloudStore Wireless IFE product info: https://www.arconics.com/wireless-ife-cloudstore/

PaxApp Cabin Management app info: https://www.arconics.com/airline-cabin-management-paxapp/

Santa-Claus-Sleigh-Connectivity-Arconics-ViaSat-EFB

Sleigh Connectivity Delivered to Santa Claus by ViaSat

Learn more: Santa Claus selects ViaSat sleigh connectivity

We just got a call on our red phone from the North Pole’s most famous aviator – Santa Claus. After much ho-ho-ho-ing, he told us that he’s done the research, accepts that the future will be connected, and feels the need for immediate sleigh connectivity. Surely it would make sense for the electronic flight bag on the sleigh (our AeroEFB product, which Santa selected last year) to integrate with sleigh data and then send it back to North Pole base in real-time? We agreed. So the Arconics integration elves got to work…

We’re so proud that our most famous EFB customer came back to us to take the next step to satellite connectivity! Now that Arconics is part of ViaSat, we can offer a fully-connected aviation app suite, with connectivity across the sleigh (including the SID, Sleigh Interface Device), into the EFB and with direct data links back to base.

Santa connects to the ViaSat satellite network so that he can catch up on his favourite non-linear TV shows and movies on the long flight legs across the wilderness. He can also stay connected to his base in North Pole for any naughty/nice updates and even feed data from his sleigh back to the elves in Flight Ops so they know where he is and how the sleigh is performing. The Flight Ops elves can also send weather updates in real-time. Santa’s connected! It’s kind of magical!

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Santa’s EFB

Sleigh – Manuals/Minimum Equipment List

What would Santa do if Rudolph’s red nose stopped working? Luckily, the Sleigh’s full suite of operating manuals (OEM and elf-produced), including MEL tells him exactly how to react.

Santa’s MEL outlines all the necessary equipment he need for a successful Christmas Eve, including:

  • Reindeer X 8 (Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner and Blitzen).
  • Rudolph X 1 – essential for his integrated anti-collision light system.
  • Back-up anti-collision light systems.
  • Back-up back-up anti-collision lights.
  • Bells, to make those cute jingly bell sounds.
  • Magic power source.

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Santa’s EFB

Sleigh – Charts

We tried to do the math about how fast Santa needs to travel, including all those tricky take-offs and landings, so he can make every delivery across racing time zones. But our heads started to hurt.

With handy charts on his EFB, Santa knows that he’ll have the best chance possible of maximising his efficiency on Christmas Eve. Santa’s charts include:

  • North Pole take-off runway, with reindeer zones and Aurora zone well-marked. This is especially useful on the return leg, as Santa will be fairly exhausted by sunrise on Christmas Day.
  • Toilet rest stop locations, because all those little drinks and snacks soon add up.
  • Fresh carrot patches in the southern hemisphere so the reindeer can stay at maximum performance.

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Santa’s EFF

Sleigh – Weather/Flight Plans

It’s critical that Santa has his finger on the pulse with a clear view of weather activity all around the globe. He’ll be taking off from an area where temperatures can get down to -9C/15F, with snowstorms a daily occurrence. Last Christmas (Hi George!), AeroDocs EFB weather was updated dynamically whenever Santa he got within range of wifi. This year, with full satellite connectivity to his sleigh, weather updates can be constantly updated, wherever on the planet he may be.

Along with weather, Santa’s Electronic Flight Folder – EFF – includes Flight Plans so that Santa has his routes optimised.

Santa needs to access multiple weather resources, including:

  •  Jet stream location. Avoid this when travelling west.
  • Blizzards, so he doesn’t miss a single chimney.
  • Black ice, because slippery landings may cause toy loss.

We’ve been revamping our EFB, in response to Santa’s data demands and customer needs, and are delighted to bring it to market for 2017. You can check out our AeroDocs EFB page, request a demo or download our Aer Lingus case study here: https://www.arconics.com/efb-eff-aerodocs/

Discover our full app suite here: https://www.arconics.com/arconics-apps-product-suite/

Let us know if we can help you to deliver a genuinely paperless cockpit, data EFB, wireless IFE, cabin management and full satcom connectivity across your fleet in 2017. Arconics connectivity solutions mean that there’s no need for elves or Santa’s magic to help everyone in your airline perform more efficiently and to keep your passengers coming back again and again!

The Arconics crew would like to wish you, your family and your colleagues a Happy Holiday season and best wishes for a great new year. We look forward to staying in touch in 2017.

 


 So, how was it for you? So much happened in aviation in 2016. Test your memory in our annual quiz…  How will you stay up-to-speed with the rapidly changing world of aviation in 2017? Please take our 2 minute survey…
 
 

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ViaSat Acquires Arconics for Added Aircraft Operations Capabilities

  • ViaSat Gains Connected Aircraft Software, Wireless In-flight Entertainment, Mobile Applications and Airline Document Management Expertise
  • Arconics Brings A Complementary Set of Existing Commercial Airline Customers, Including Qatar Airways, Cathay Pacific, Ryanair, Aer Lingus, Among Others

CARLSBAD, Calif. and DUBLIN, November 14, 2016 – ViaSat Inc. (NASDAQ: VSAT), a global broadband services and technology company, today announced it acquired Arconics, an innovative provider of software solutions to the aviation industry. Through this acquisition ViaSat gains broader expertise, aviation-grade software and mobile applications to make flying safer and more efficient for pilots, cabin crews and flight operations teams as well as applications that make entertaining passengers and opening new service and revenue opportunities for airlines possible.

The Arconics connected aircraft software platform enables the Arconics App Suite, which spans wireless In-flight Entertainment (IFE), Electronic Flight Bag (EFB), Airline Document Management and Cabin Management solutions, to communicate and share data with the aircraft and, using available connectivity, to connect with ground systems across mobile or avionics platforms. Today, tens of thousands of pilots, ground staff and cabin crew members across five continents depend on Arconics software to safely and efficiently operate their fleets. Airline customers include: Qatar Airways, Cathay Pacific, Ryanair, Aer Lingus, Philippine Airlines, Tigerair Australia, SpiceJet and others.

“By acquiring Arconics, we are bolstering our ability to serve the global aviation market,” said Don Buchman, vice president and general manager, Commercial Mobility business, ViaSat. “We believe combining our strengths with Arconics will position ViaSat to be the market leader for connectivity, passenger services and flight deck applications and operations.”

Prior to the acquisition, Arconics had a partnership with ViaSat, primarily focused on serving the wireless IFE needs of multiple airline customers. Post-acquisition, ViaSat expects to also offer airlines real-time insight, control and agility of aircraft and flight data with highly-integrated, highly-customizable aircraft operations tools that tap into the power of ViaSat’s advanced high capacity Ka-band satellite network, which has more capacity in orbit than any other in-flight WiFi provider.

“ViaSat offers Arconics a strategic match – both culturally and technologically,” said Arconics Chief Executive Officer Niall O’Sullivan. “We know ViaSat well, having partnered with them on a number of opportunities to deliver our world-class CloudStore wireless IFE product. Together, we believe the complementary nature of the technologies and products of Arconics and ViaSat will enhance the combined company’s ability to deliver exceptional end-to-end experiences across the entire aircraft value-chain.”

In connection with the acquisition, ViaSat establishes a presence in Dublin, Ireland, and will continue to build its operations in Sydney, Australia. More than 30 Arconics team members with both technical and business expertise will join ViaSat, including Niall O’Sullivan. IBI Corporate Finance advised Arconics on the transaction. The transaction is not expected to materially affect ViaSat non-GAAP (pro forma) earnings for fiscal year 2017. However, ViaSat has not completed its valuation analysis and, accordingly, has not determined the impact to GAAP earnings.

About Arconics

Arconics, registered as Aerodocs Limited in Ireland, offers enterprise software and mobile applications for aircraft operators. The Company’s mission is to help operators reduce costs, improve efficiency and ensure compliance with regulatory obligations. The Company is headquartered in Dublin, Ireland.

About ViaSat

ViaSat, Inc. (NASDAQ: VSAT) keeps the world connected. As a global broadband services and technology company, ViaSat ensures consumers, businesses, governments and military personnel have communications access – anywhere – whether on the ground or in-flight. The Company’s innovations in designing highest-capacity satellites and secure ground infrastructure and terminal technologies coupled with its international network of managed Wi-Fi hotspots enable ViaSat to deliver a best available network that extends the reach and accessibility of broadband internet service, globally. For more information, visit: www.viasat.com, or follow ViaSat on FacebookTwitterLinkedIn or YouTube.

Forward-Looking Statements

This press release contains forward-looking statements that are subject to the safe harbors created under the Securities Act of 1933 and the Securities Exchange Act of 1934. Forward looking statements include among others, statements that refer to the benefits of and realization of synergies from the Arconics acquisition, including expected resulting enhancements to ViaSat’s systems and services; integration activities; the anticipated value of the combined business to customers and partners; the expected performance of Arconics technologies; expected impact of the acquisition on ViaSat’s results of operations and financial condition; anticipated growth and trends in the business or key markets of ViaSat, Arconics and the combined company; and plans, objectives and strategies for future operations. Readers are cautioned that actual results could differ materially from those expressed in any forward-looking statements. Factors that could cause actual results to differ include: the ability of ViaSat to successfully integrate Arconics operations, technologies and employees; the ability to realize anticipated benefits and synergies of the acquisition, including the expectation of enhancements to ViaSat’s products and services, greater revenue opportunities, operating efficiencies, and cost savings; the ability to ensure continued performance and market growth of Arconics’ business; changes in the global business environment and economic conditions; the availability and cost of credit; the ability to successfully develop, introduce, and sell new products and enhancements; changes in relationships with key customers, suppliers, distributors, resellers, and others as a result of the acquisition; and other factors affecting the communications and commercial aviation industries, generally. In addition, please refer to the risk factors contained in ViaSat’s SEC filings available at www.sec.gov, including ViaSat’s most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Readers are cautioned not to place undue reliance on any forward-looking statements, which speak only as of the date on which they are made. ViaSat undertakes no obligation to update or revise any forward-looking statements for any reason.

Copyright © 2016 ViaSat, Inc. All rights reserved. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

ViaSat, Inc. Contacts:

Heather Ferrante, Investor Relations, 760-476-2242, Heather.Ferrante@viasat.com

Chris Fallon, Public Relations, 760-476-2322, Chris.Fallon@viasat.com

Flight-Ops-IT-LHR-Arconics-aircraft-software

Experience Arconics Aircraft Software at 10th Annual Flight Ops Conference, LHR, 29-30 Nov 2016

The Aircraft Commerce 10th Annual Flight Operations Conference is the world’s leading Flight Operations event and focuses wholly on the key, strategic issues that affect commercial aircraft operations.

This year, amongst other key items, the event is focusing on the following key issues:

  • Live Flight Tracking
  • EFB Case Studies
  • The Digital / Paperless Flight Deck
  • Latest Aircraft & Engine Types Performance Analysis (A350 / 787 / A320 neo)
  • High Bandwidth Flightdeck Connectivity
  • Live EFB Weather Data
  • Aircraft eEnablement
  • The Latest ATC Developments
  • Biofuel and Fuel Efficiency Case Studies
  • The Latest Flight Deck Technology Innovations

The Flight Operations Conference provides airlines and aircraft operators with an outstanding one-stop solution to streamline, increase efficiency and ultimately save costs within their aircraft operating procedures.  The conference provides 3 great opportunities:

  • Agenda of Presentations: A 2 day agenda of presentations, given by industry experts and airline / aircraft operator executives.  Case studies, Regulator updates and the latest innovations are included to ensure that delegates receive key, varied and fresh information. The key topics for this year’s conference are listed above; speakers include British Airways, Virgin Atlantic, Alaska Airlines, SWISS, Qatar Airways, plus lots more…
  • Large Exhibition Area – latest Flight Operations Innovations: A large exhibition area allows airlines and aircraft operators the opportunity to try out and demo the latest innovations in Flight Deck technology including major software and hardware systems from the world’s leading vendors. The solutions you will be able to demo include:  Digital / Paperless Solutions for the Flight Deck, EFB, ETL, Flight Planning Systems, Fuel Management / Efficiency, Aircraft Connectivity, Crew and Scheduling Solutions, Load Management, Live Flight Tracking, etc. You can meet Arconics at stand E25 for a demo of our aircraft software solutions.
  • Network with your peers: 300+ key executives from airlines, operators, OEMs, IT vendors, regulators and consultants from across the world will be in attendance, allowing for exceptional networking and the exchange of ideas.

Airline delegates can book their places directly from Aircraft Commerce: 

http://ultrasafe2.net/~aircraftx2/FlightOps2016/

Arconics will demo our software solutions in safety and compliance document management, electronic flight bag and the connected aircraft software platform. Click here to arrange a meeting.


Learn more:

Arconics Aircraft Software Platform: https://www.arconics.com/aircraft-software-platform-arconics/

AeroDocs, the Safety and Compliance Document Management System for Aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

AeroEFB, the modular electronic flight bag solution: https://www.arconics.com/efb-eff-aerodocs/

CloudStore Wireless IFE product info: https://www.arconics.com/wireless-ife-cloudstore/

PaxApp Cabin Management app info: https://www.arconics.com/airline-cabin-management-paxapp/

Arconics Press Centre: https://www.arconics.com/media-kit/

EFB-software-AeroEFB-Arconics

EFB Users Forum, Hawaii, 1 – 3 Nov, 2016 – Meet Arconics

EFB Subcommittee Meeting

The Electronic Flight Bag (EFB) Subcommittee and Users Forum will be held in Honolulu, Hawaii, USA from October 31 – November 3, 2016. Co-Chairs are Maurice Ingle, American Airlines and Sonja Schellenberg, Lufthansa Systems and the event is sponsored by Hawaiian Airlines.

ARINC 834

A321neo_Hawaiian.jpgThe EFB Subcommittee will meet on October 31 and November 1, 2016 in Honolulu, Hawaii. The purpose of the meeting is to continue development of Supplement 7 to ARINC Specification 834: Aircraft Data Interface Function (ADIF) as described in APIM 11-012C.

Specifically, expanded print capabilities are under consideration to be added. Printer management and other improvements will also be reviewed.

Related Activities

Several other EFB events are being planned for this week in Honolulu:

  • EFB Expo November 1: 1400-1900 (Hilton Hawaiian Village)
  • EFB Users Forum November 2: 0900-1700 (Hilton Hawaiian Village)
  • EFB Users Forum November 3: 0900-1700 (Hilton Hawaiian Village)

Users Forum Topics

The Honolulu session topics will be:

  • Regulatory,
  • Security and Connectivity,
  • Mitigation Strategies,
  • Operator Experiences (everyone’s favourite!).

Building on progress from Munich, the forum will address all of the hottest issues including: satcom, own-ship position enroute, cockpit wifi, and more. In addition, FAA representatives will review pending regulatory changes and the latest developments in nextgen efb.

AeroEFB-ipad_pro.pngMeet Arconics at EFB Users Forum

Arconics will again attend the EFB Users Forum as we find it to be one of the most interesting and useful events on the aviation calendar. We will be demonstrating AeroEFB, our modular electronic flight bag software and also AeroDocs, the safety and compliance document management system for aviation, at the expo and during the supplemental expo on forum day one. We will also attend all forum discussions so that the needs of the world’s airlines feed into our ongoing product development process. It would be great to meet you, to learn about your EFB and document projects and to hear your ideas about how this exciting software sector continues to grow.


Learn more

Read the Arconics report from the EFB Users Forum, Munich, May 2016: http://blog.arconics.com/blog2/full-report-efb-users-forum-munich-2016

AeroEFB, the Arconics modular electronic flight bag solution: https://www.arconics.com/efb-eff-aerodocs/

AeroDocs, the safety and compliance document management system for aviation: https://www.arconics.com/safety-compliance-document-management-aerodocs/

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EFB Operator Experiences – Users Forum – Munich 2016

EFB-users-forum-munich-2016-arconics-airline-software-cityEFB Users Forum, Munich, 24-26 May 2016

Co-chaired by Capt Dr Philipp Haller, A320, Austrian Airlines, and Will Ware, Southwest Airlines, the EFB Operator Experiences forum session was billed as the most interesting event at the forum. That’s why it was saved ‘til last – and it certainly didn’t disappoint.

It seems that we’ve reached a stage in the deployment of EFBs where it’s time to pause, take a breath and work to make the most of all the software, hardware and data that we’ve got. We must now ensure that we fully enable the connectivity and data flow between all the people that make the magic of civil aviation happen. We had an opportunity to listen to detailed reports from Austrian Airlines, Aer Lingus, Delta Air Lines, Lufthansa and Southwest on real-world experiences around EFB deployment, XML manuals, airport moving maps and connectivity.

Will Ware made the point that pilots complain of too many apps and that it must be made easier to switch between apps in the EFB environment. He stressed the importance of connecting the full team around the aircraft and asked the room for a show of hands. How many have connected the aircraft with AID? A small few. How many are using fixed EFB? A tiny few. How many of those using fixed are planning to go portable? All those currently using fixed. Patterns emerged.

 

EFB Next Generation – Portable, connected EFBs on Austrian Airlines aircraft

Capt Dr Philipp Haller, A320, Austrian Airlines, Operational IT

Captain Haller told about how, in the old days, pilots spread out paper in the cockpit where they thought it would work best. But Austrian Airlines has deployed a new electronic flight bag solution: One EFB for each pilot, with mount, power and AID (Aircraft Interface Device). Austrian are using Microsoft Surface Pro 3 devices.

Airbus_A320-214_Austrian_Airlines_AN2026105.jpgEFB allowed them to replace 15-20kg of paper weight per aircraft. EFB increases safety and efficiency of all flights. Plan to connect cabin to EFB network with tablets. Currently use a mixture of HTML, XML and PDF. Need to go all XML. PDF is not the preferred document form in the long term. Techlog is one of the most complex projects in the EFB world.

Challenges include keeping to the timeline – everything takes longer when dealing with external suppliers. STCs for server, longer aircraft downtime, internal manpower, budgetary constraints. Consider using final STCs as opposed to being launch customer, to speed up the process. Cooperation between different providers is vital and, amazingly, aircraft layout dimensions can be different within same type so don’t assume anything. Ever.

Type 1 was a good introduction to EFB but the future is fixed and connected to aircraft data. Pilots connect tablets to ethernet at base to speed up doc updates. Surface doesn’t have 3G, AID does. 10-15% spare devices held, for 970 pilots and there were problems with battery power. It took 2 years to fit 70 aircraft, 5 types. Can communicate with EFB via ACARS. Office is installed for pilots, no personal apps allowed.

In an exclusive comment to Arconics, Capt. Haller was asked whether more use needs to be made of aircraft data on the EFB or in connecting the EFB to the ground, and stated:

“I think both connectivity issues are essential. Using aircraft data in an EFB offers new possibilities for applications like electronic triplog, enroute moving map, performance software with FMS-crosscheck etc., which enhance the situational awareness and contribute to safer and more efficient flights. Connecting the EFB to groundsystems in-flight and on-ground is also essential to have real-time data available on the EFB.”

On the potential for confusing pilots with too many apps, Capt. Haller said:

“I do not see a problem having different applications on an EFB as long as they are easily accessible via a clearly structured Portal or Application Manager.”

And on the benefits of XML over PDF:

“The transition to XML is, of course, a challenge and requires editors and users to change some of their old habits but overall I see more advantages in moving to XML than remaining on ‘poor’ PDF or similar type of documentation.”

 

Delta Air Lines – Building a business case for EFB-to-ground and flightdeck-to-cabin connectivity to report maintenance irregularities

Shane White, Delta Air Lines, Tech pilot, B757

Chris Groover, Manager – PM office, Delta Air Lines Mobility Working Group

Delta Air Lines has moved from Surface 2 to 3. There’s a Catch 22: Apps need connectivity to be justified, but they can’t justify connectivity without apps. Connectivity is key.

Currently testing eCabin logbook app for maintenance reporting. Connectivity everywhere, on ground and in flight. Pilots used iPads, BYOD. Replaced with Surface 2. Refresh programme now: Surface 3 W10. Delta has 12,000 pilots, breaking 10-15 tablets per week. Use Gogo SSID ife wireless system to create secure crew channel, pushing weather updates. On ground, use wifi connectivity. In-flight Gogo for Flight Weather Viewer (turbulence).

Delta_A330.jpgWhat next: pilot and cabin crew connectivity. Business case required to justify investment, operational or safety enhancement. Strategy: cross-divisional team to identify apps and EFB functionality that can justify cost of all crew member connectivity. Delta needs to start somewhere: Pick an app with great potential for operational efficiency. Techlog too broad, focus now on eCabin app. eCabin logbook POC aims to prove the benefits of peer-to-peer connected devices. eCabin app is just one app out of many that can support the case for crewmembers using seamless EFB connectivity everywhere. Connectivity study: Building heatmaps of airport wifi/3g/4G/LTE deficiencies. Then fill in the holes. Infrastructure is a challenge.

Why change cabin maintenance reporting? Master copy is paper logbook. Reported via ACARS or radio by pilot. Maintenance control enters in SCEPTRE. Flight attendant creates paper write-up and slides under cockpit door. Then reporting via ACARS or radio. Maintenance Control enters in SCEPTRE. Aircraft paper logbook in cockpit remains master record. Why challenging? Slow. Inaccurate. Often happens during descent while pilots are busy. Benefits of eCabin logbook: Fast. Accurate. Enhanced reliability and revenue potential.

What next? Full aircraft e-logbook, leveraging EFB instead of ACARS. Crew member comms tools. Pilots>FAs, pilots>maintenance, pilots>dispatcher. Company to crew and back. Everyday comm tools that allow each employee associated with a flight to receive the right data at the right time.

Hard to justify connectivity without apps that show a financial or operational ROI. Starting with one or two connected apps enough to justify and build on. Success with current projects will lead to expanded funding for seamless worldwide connectivity for all employees and investment in servers or AIDs (Aircraft Interface Device) on every aircraft.

 

EFB Deployment at Aer Lingus

Richard Niland, Aer Lingus, Senior Flight Ops Engineer, EFB Administrator

Aer Lingus use Arconics AeroDocs XML authoring and the Arconics CrewPortal is very successful. AeroDocs enables Aer Lingus to give pilots offline access to all manuals and notices, and Lido briefing pack, on crew mobility devices, plus company portal and email.

Avoided PDF and went straight to XML airline documents. Use Flightman software for journey log, fuel, delays. Integrations: aircraft/crew scheduling, mainframe systems, content management, performance. Flightman integrations: A/C library,  ALPS performance application.

Class 1 EFB achieved objectives of removal of paper manuals (except QRH) and optimising performance. Toughbooks never became popular with pilots. New solution: Surface Pro 3, Navaero installed, AID. Still using Flightman, Arconics library, ALPS, introduced LIDO eRoute.

EFB-users-forum-munich-2016-arconics-airline-software-aer-lingus-dublin-airportSurface Pro 3 – popular, responsive, fast to boot. Windows 8 is not launched in use. Volume switch has been modified and now controls brightness. Problems: Min brightness still too bright. Device loses time. Some device failures: touchscreen unresponsive, failed to boot. Still, overall very happy.

Navaero hardware – some issues with network drops during some power transitions. Aircraft data feeds, AID – Navaero API. Discretes – weight on wheels, oil pressure each engine. ARINC 429 ADIRU, CFDIU/CMC, FMCEG. ARINC 717. Navaero provide raw data – steep learning curve. Differences between aircraft types. Surface Pro 3 has no 3G, so Aer Lingus use a USB modem in tablet mounting.

EFB device control software: With tablets, it’s a more complicated system, networked devices, data sharing (Flightman/Lido). Difficulty diagnosing problems. Developed in-house device manager application, manages startup of apps. Lido eRoute very popular, en route moving map, own ship position desirable. Live weather desirable.

Regarding onboard connectivity, Panasonic eXconnect on A330 fleet, wifi, dedicated EFB SSID for live weather updates and critical data updates.

Future plans include expanded use of data feeds. Cross-check pilot inputs, weight, take-off speeds. Airport moving map. Live weather. Route optimisation.

In an exclusive comment to Arconics, Richard was asked about what the Aer Lingus focus is now, data or connectivity, and stated:

“In Aer Lingus, our focus now is to develop the EFB system to make greater use of the data and connectivity that will be available to our devices. We are in the final stages of fitting an AID to our entire fleet and will shortly have an en-route data connection for the EFBs on our A330 fleet. We would like to develop the system further to make greater use of these facilities, by implementing, for example, a real-time weather application and/or airport moving map. For us, it is important now to use all of the hardware and data that’s available to us to its greatest potential, so as to improve the EFB functionality and maximise operational efficiency.”

And that concluded a very successful EFB Users Forum. While many of us went straight to Munich’s quite splendid airport – complete with beer garden atrium! – many of the attendees made their way back to the legendary Hofbräuhaus in the centre of Munich. To talk EFBs, of course!

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Learn more

AeroEFB Modular Electronic Flight Bag Software by Arconics: https://www.arconics.com/efb-eff-aerodocs/

AeroDocs Airline Document Control Software by Arconics: https://www.arconics.com/document-control-compliance-aerodocs-dms/


Photo credits

Munich skyline – Arconics Crew

Inside the EFB Users Forum – Arconics Crew

Austrian Airlines A320 in retro livery – By Alan Lebeda [GFDL 1.2 (http://www.gnu.org/licenses/old-licenses/fdl-1.2.html) or GFDL 1.2 (http://www.gnu.org/licenses/old-licenses/fdl-1.2.html)], via Wikimedia Commons

Delta Air Lines A330 – By Gietje (Own work) [Public domain], via Wikimedia Commons

Aer Lingus A320s at Dublin Airport – Arconics Crew

Hofbräuhaus, Munich – Arconics Crew


Keywords

efb, electronic flight bag, users forum, munich 2016, aid, connectivity, data, Austrian Airlines, Delta Air Lines, Aer Lingus, Lufthansa, Southwest