Viasat Support provides airlines with ongoing software upgrades and strategic enhancements to the particular components licensed, as well as Help Desk support and assistance on issues encountered. The Support service also provides for the resolution of issues identified with existing functionality and updated documentation.
The standard services we provide include:
- Support for incidents.
- Advice on user queries.
- Help Desk availability.
- Management of upgrades to licensed modules.
- Bug fixes provided for licensed modules.
Most issues that may arise can be solved with communication to the Help Desk. Where this is not the case, it is the Help Desk team who will advise on the necessary steps to take the issue to the next level. We are a customer-led company and work hard to ensure that you get the maximum benefit from using our products and services.